I was extremely disappointed in the customer service and return policy. I was told I could not have this product and called prior to my product being shipped, I was told basically sorry, it’s already going to be shipped and I was going to be responsible for the return shipping when it arrived! Paying over $20 to return a product that I can’t even have is like burning that $20 with a match. This aggravated me because I was told the product hasn’t left the warehouse.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Chloe Lee
Lauren, I'm very sorry to read that this was your experience with us! After looking into your account, it looks like you placed the order on February 5th and called the following day to cancel the order. By that time, the order had already been fulfilled and at this point, we are unable to cancel the order. It is customary that our customers pay for the return shipping for orders delivered. Please email me at chloe@activatedyou.com and I'd be more than happy to see what I can do for you. Thank you.