Patricia P.
MissouriMember since February 2020

Reviews (1)


    • Feb 9, 2020
    • Verified Reviewer

    Hubble Contacts

    Buyer beware! I tried to ask for a FAIR refund as they sent AUTO charge contacts to an address I no longer live at!

    Overall Experience:

    I am an older elderly woman, and I am not familiar with these online sites, but don't fall for the one from HubbleContacts.com scam, because mainly it is another one of those clickbait sites, which promises false advertising, you will be a victim of a highway robbery attempt. I mean attempt because while most of us are slaves here in America, we work from bright in the morning and until sun down all day, the very last thing we want to do or have time for is canceling a service which we were so kind to try out. The customer is always right, but is the customer always treated ETHICALLY? Well, in this case, this company promises contacts all month for only $1. Which this is the deal and they hold up to it, now the game is, they are expecting you will forget that your debit info is in their hands and after this trial period, THEY WILL CHARGE you silently without asking for as many times as they can. They maybe want you to overdraft, but I was purchasing this as a gift for my son, which he only used one set and all of them were lousy and when he would put them in they were already bag or torn.

    So, what happened is I have paid for several months' supplies of these boxes of contacts which I never wanted or paid for ordering. When I asked them to refund me, they actually told me it is too late, and the problem with this is I don't even have any of those boxes as I don't live at these addresses anymore. So even worse I am paying for products I am not receiving, but even if I was, I WAS NOT EVER AWARE THAT I WAS PAYING for this. If they are an honest and ethical company they would give a refund for every single order. As I never asked or my son never asked to be on their mailing list. They will constantly attempt to charge your charge, they are very hard up for your money, so much so they know they are a con artist operation, it is sad that in this day in age there are companies still being dishonest like this. They know exactly what they are doing, that you trust them with your debit information and that you won't be charged over and over again for something you don't want, never received, was not a full product as advertised/torn, it isn't anything we wanted and never agreed to constant repeat purchases.

    I canceled but I want my money back, so I am leaving a ZERO STAR review. I wish I could say it was a good experience. The true truth is that a GOOD ethical honest company will call or email and ask if you liked the services and if you will want to reorder. They won't do this because they never would stay in business, again making this a sneaky scam and they pull off getting your wallet numbers, by one thing known as TRICKERY. Promise something for free or really super cheap, they don't commit to being honest or offering a quality product. I suggest going with the real-deal people such as 1-800 Contacts or someone that is being honest, and charges you outright and would refund you if they didn't deliver what they advertise and tell you that you are getting.

    So, the other thing is I can't reach them as I work non-stop and pay bills just like every other hard-working slave in this country. So I will forward this to my son, who is a huge network marketer and reaching millions of people, and tell him to put a blog together and put Hubble on the DO NOT TRUST LIST, or "do not fall for this scam article" blog. He will most likely do a video on this, the sad part is he really liked the idea and the approach Hubble took, and now we are very disappointed to see it was yet another 7-day or 30 days UP AND WE ARE CHARGING YOU SCAM. These are the evilest and wicked of scams, as you also can't get your money back. These sort of companies are like mosquitos or parasitic players in the game that when you pass over them, you think they are a benefit at first, but then you realize they are more harm than good, they will suck you dry, one mosquito at a time, they all add up, and a big bill happens, while you have other bills or even an overdraft now. There is NO effective communication with these type of people either, they really don't care about it, you passed over their booby trap and their motive is that they shrug it off and say "Oh well, too bad, well we will skip a month and wait for you to call us to cancel." Well, guess what Scam Artist, I have ZERO DAYS OFF and I work religiously, at least I work for an honest company, can you say the same? How can you look in the mirror and know that you are an archon who has only made it this far to be a HIDEOUS dishonest slave, at least the company I work for is HONEST and ETHICAL and hard-working? Go work for a real company that doesn't make their profits by ripping off people.

    I will post this on Ripoff Report, Scam Report, Trustpilot, and any others such as Google Review, etc., Facebook, or whatever. I hate to do it, but I needed an extra $60-$90 which was not there due to this site's deceptive trail to the trial version BS. I know there are MILLIONS of these operation pyramids, well, just so anyone wanting to know if this one is legit, then NO, just go somewhere else where they will choose to be honest and do the RIGHT THING when no one is looking and do the right thing the FIRST TIME. No one is perfect but I can assure this sort of company will be out of business very soon, and probably after this review reaches millions. Everyone knows what I am talking about, don't support them, unless you want disappointment, they aren't even good contact. You want fuzzy and hurting eyes? I don't either. Both I and my son didn't either. Go with a real brand, if you care about your eyes and quality services and representative. Had it been quality, we wouldn't even have minded purchasing many times, however, that quality would have been asking for our repeat purchase, and asking us what we thought about the product. Then you could perfect or PROfect your products and services and then come out on the top because everyone would pay high dollar for your lousy products. This is not right. You should send me 6 boxes of contacts and all my money back, for doing this to someone, because I just gave you the best lesson and free advice that you should really apply to your company's image and presence.

    This was my first message to them.

    "Hello, this is very unethical of you guys to charge me for however many months you have/I WANT MY MONEY BACK. I will send any extra stuff back. This isn't what I asked for, please be honest and give me my money back. This is highway robbery.

    I have a commerce bank account, it shows everything. How could you charge someone without first asking from them personally?"

    BUY BEWARE. I tried to ask for a FAIR refund as they sent AUTO charge contacts to an ADDRESS I NO LONGER LIVE AT.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Mar 9, 2020

      Company Response from Hubble Contacts

      Hi, Patricia,

      Thank you for taking the time to leave this review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. Your subscription will begin 16 days after you complete your free box order. The monthly charge is authorized when you place the order, and can be adjusted at the request of the customer, and can be canceled via a simple phone call with our customer service team during our business hours, as stated on our site. However, I've had a chance to look into your account and would like to chat more about the orders you never receive. I've reached out privately, here on HighYa, and look forward to hearing back from you!

      Best,

      Sophia


Showing 1-1 of 1