Deanna F.
Atlanta, GAMember since February 2020

Reviews (1)

    • Feb 11, 2020
    • Verified Reviewer


    Mostly satisfied

    Overall Experience:

    1. I like the fact that purchasing doesn’t involve having to physically go to a dealership - purchased right from the comfort of my couch.

    2. Vroom should provide a step by step guide as to what to expect when purchasing. Such as the documents you need once you begin speaking with a sales rep. If trading in you need specific documents/items that they will ask questions about.

    3. If you aren’t financing through Vroom, they make you go through the entire process yourself for tax, tag, title, etc. Unlike Carvana where it doesn’t matter if you finance through Carvana or your own bank, they will still manage the tax, tag, title, like a regular dealership would.

    4. You have to go through the entire process of purchasing although they allow you 7-day/250-mile return/exchange. I wish they would reverse the process similar to Carvana.

    5. If this exact car were on Carvana’s website at the time of me purchasing, I would have chosen Carvana over Vroom.

    6. I didn’t like my sales rep for several reasons, but the main one being he said he wasn’t allowed to disclose information on the work that had been done to the car to make it up to standard. But I called the next day and spoke to someone else who was more than happy to share the information.

    7. Vroom needs to switch to 100% DocuSign. Had a few mistakes in my paperwork and kept having to overnight the documents which delayed the process even further.

    8. The car itself is exactly what I expected, just the Vroom process needs to be worked on in some areas.

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

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