Scott W.
Albuquerque, NMMember since February 2020

Reviews (1)

    • Feb 14, 2020
    • Verified Reviewer


    Poor customer service and communication

    Overall Experience:

    Super deal on cars. Horrible follow through, closeout on documentation and communication beyond delivery. Buyer beware. It has taken me well over 100 days so far and I know for a fact that my state had registered and plated the car almost 40 days ago.

    The Vroom team hasn't reached out to advise of the situation, rather I am calling them, reminding them and trying to speak to anyone in charge who can close the deal simply by getting me my registration and license plate.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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