Michael N.
Charlotte, NCMember since February 2020

Reviews (1)

    • Feb 19, 2020
    • Verified Reviewer


    Estimate based on fraudulent KBB value

    Overall Experience:

    KBB value I just checked last week and this shows about $2000 less than what the details show on the KBB website itself. Very low offer compared to what the vehicle value states. This is called fraud.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Feb 20, 2020

      Company Response from Carvana

      Thank you for taking the time to share your experience with us. Carvana prides itself on providing our customers with an easy and stress-free car selling service. We offer a personalized trade value which is generated from our algorithm based on the information you provide about your vehicle and the VIN number. When we use the VIN for your vehicle it allows us to pull up the vehicle history and that is how we generate the actual value of your vehicle. We apologize if this was not communicated to you and that the value was not what you were looking for. Thank you for taking the time to provide us with your feedback. Please do not hesitate to reach out to us if you have any further questions or concerns.

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