I had no problem signing up and downgrading from the trainer upgrade when I realized I didn't have the time to use it, and I really enjoy the workouts. In fact, I did a great little pilates number this morning and I feel great!
Unfortunately, the customer service is a joke. The only way to contact them is by email. And there is only ONE email address. So when an influx of valid complaints about their sketchy billing practices overwhelms them, which seems to be the case, there appears to be no one available to take care of my simple return request for an unused item purchased from the store. It's been five days and no response.
Advice for new members: do not purchase items from the daily burn store, get them from Amazon instead, a professional retailer with a proper return policy.
I have canceled my account in protest. Not looking forward to contacting them next month when they continue to take money out of my account!
Bottom Line: No, I would not recommend this to a friend
33 people found it helpful
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