Thank you for your reply. I was contacted by another person from your company and I was issued a refund. I appreciate that and I am just so sad that I will no longer be able to use the product because of the formula change. I don't know what was changed, but as soon as we got the new shipment, I noticed that the food looked different than before and the first dog was sick that evening. The following two days, 2 more were sick and wouldn't eat and one of them was so severe that he was hospitalized at the ER vet. The only thing they had to eat was Dr. Marty's, and I was just stunned because I have had such great results for the past year that I have been feeding it to them. I have a 501c3 dog rescue and I am rehabilitating dogs that have conditions due to poor feeding habits, so I was thrilled with the results I got after starting them on Dr. Marty's. I am just so disappointed that it has changed and I am now trying to find another product. As a rescue, I cannot afford to have a lot of unnecessary vet bills because there are so many other things that the dogs need. Although I truly appreciate the refund and the customer care that you have extended, I believe the only real solution for me would be to have the previous formula restored. Thank you.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
Link to this ReviewDr. Marty has changed the formula of the Nature's Blend. It was a great product but since they have changed it, 3 of my 7 dogs have gotten pancreatitis. My vet bill last week was $1600,00! Dr. Marty's customer service has gone from great to horrible, and I was even hung up on for trying to explain to the representative that the product and service have become so unsatisfactory. I am going to return the shipment I just ordered before the dogs became ill, and if I do not get a prompt refund, I will be taking other action. Thanks, Dr. Marty, for ruining a previously great product!
Company Response from Dr. Marty Pets
Hi Charlotte. My name is Kat and I am with Dr. Marty Pets. Please allow me to apologize on behalf of Dr. Marty Pets for your experience with our customer service agent. We pride ourselves on our exemplary customer service, and I regret that you did not receive the assistance you deserve. Dr. Marty Pets always advises our customers to consult their dog’s veterinarian when making any decisions regarding their diet, supplementation, or exercise routine. I would like more information on your experience with our customer service agent and on your dogs' reaction to Nature’s Blend. Please email me at kat@drmartypets.com so that we may look into these matters and issue a refund promptly. Again, I am sorry for your experience and I am looking forward to making this matter right.