Thom T.
KansasMember since February 2020

Reviews (1)


    • Feb 26, 2020
    • Verified Reviewer

    Roman ED Meds

    Incompetent

    Overall Experience:

    I first called Roman in need of medication. The process requires a photo of your driver's license, which in my case came out blurry. After I "registered" I didn't get an auto welcome email, just nothing, 3 days passed. I call Roman, explained everything to the "customer service" which was so bad they ended up overnight my meds, at their expense. Good, right, so I thought. I get the meds and they weren't working very well so I googled the correct dose and it's DOUBLE what Roman's doc prescribed. I called Roman to find out was going and then it's our policy this, sorry that, and so on. Then $28.00 refund this, sorry that...AVOID!

    Bottom Line: No, I would not recommend this to a friend

    • Feb 28, 2020

      Company Response from Roman Health

      Hi there, thanks for your comment and apologies for the frustration you experienced. This is Mike from the Roman team, I'd love to directly address/offer some insight into the issues you experienced and described above. We do require a clear photo of your license in order to ensure we're treating the right person. We apologize that you had difficulties uploading a clear photo, it sounds like the communication should have been better on our end notifying you that your photo was unclear - that's on us and we'd love to offer you a promo credit to help ease that frustration, should you ever decide to use Roman again.

      It sounds like we overnighted your medication in order to help make up for the delay in your online visit/photo submission - glad our care team could make that happen for you at no charge!

      Without knowing specifically what you're prescribed, I'd love to address your dosage complaint. Your doctor prescribes what he or she determines will likely work best for you. As with most medication, titration is key and dosage is often adjusted after you're able to try the medication and determine its efficacy on your body. Googling a "correct" dose for Rx medication is not specific medical advice for you and should not be taken as such. If your medication isn't working as you'd like it to, we definitely encourage connecting with your Roman physician directly. You have free, unlimited access to them as a Roman member and that doctor can work with you to adjust your medication if necessary.

      It sounds like we were also able to refund you for medication you used and received - we're happy to have been able to do that for you, but would still love to work with you in order to have the Roman experience and treatment you deserve. If you're interested, email me directly anytime at mikes@ro.co and we can continue the conversation and make sure you're taken care of appropriately! Thanks and enjoy the weekend.

      Mike


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