Reviews (1)

I never usually write reviews but I had a bad experience and I want others to know. I was emailing back and forth with an agent called Monique. She wasn’t able to assist me properly. I ordered my free trial package and when I tracked it on UPS it says the product was delivered, and I didn’t actually receive anything. Now, instead of Monique giving me proper solutions and figuring out what to do next, she started asking me to ask around my building if any neighbors saw my package. First of all, unprofessional, she is basically calling me a liar. Second of all, without even being told, I took those necessary steps because I want my package. I wouldn’t go out of my way to email back and forth if I did receive anything. Then lastly, instead of helping cover shipping costs and sending a new package, I'm asked to pay AGAIN. For products I didn’t use, so double the cost for a product I can’t say will work 100% or even 50%. I wanted to like you guys but this is terrible customer service.