The dog food may be what it’s advertised to be but the way you cheat customers is terrible. I ordered only the six bags of dog food and nothing else. Shortly after my order went through I checked my credit card account and observed that in addition to the dog food charge there was a fraudulent charge for several bags of salmon treats I did not authorize. I immediately tried to get this corrected by emailing Dr. Marty requesting them to rescind the fraudulent order for the treats. I didn’t hear anything the next day and sent another email with no response. I didn't get a response until after I received the order and it was all string along as if no one read the two clear emails I sent. This unauthorized charge busted my limited budget causing a chain of problems and putting some major financial stress on me and my family. I won’t do any business with unprofessional businesses like this. That’s really low.
This is not a fake review and everything happened as detailed above so don’t try and make it anything else.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Dr. Marty Pets
Hello Don. My name is Kat and I am with Dr. Marty Pets. I am sorry to read about your purchasing experience with us. Dr. Marty Pets strives to provide exemplary customer service but we, unfortunately, did not meet your expectations. I would like more information on your order so that I may provide a full refund of your purchase without any need for return. Please email me at kat@drmartypets.com so that I may look further into what happened. I wish you and your family a wonderful day and I look forward to hearing from you soon.