Reviews (1)

I am really disappointed in this company. I ordered the trial pairs, assuming that I had 30 days to try them before I would be charged for the next shipment. However, the fine print is that you have 16 days from the ORDER date (not when you receive them and I received mine a full week after the order date) to make your decision to cancel or not. Because I was currently wearing monthly contacts and was almost done with the month, I chose to wait before I tried them - a HUGE mistake because by the time I tried them, Hubble already charged my account and sent out a month's supply. When I contacted Hubble about this matter and inquired why I did not receive a preliminary email before charging and sending as I do with every other subscription service I have, they said that they don't have a system put in place yet. To me, that is not good enough. It makes me feel like I have been scammed, and they are hiding behind their "fine print." They are quick to highlight the fine print to make sure that you know you are "wrong." While extremely annoying, this is not the biggest deal.

The biggest deal is that these contacts don't work! My vision is extremely blurry with the Hubble contacts, despite having the correct prescription. I do not have astigmatism or any other abnormality that would suggest that these contacts would not fit/be the right strength/etc.

When I contacted Hubble, they referred to all the fine print provided on the website, refused to give me a refund, and refused to accept the shipment back, even though the package was never opened - citing health regulations. So, now I'm out $39 and the landfill has 30 pairs of contacts that can't be used. What a waste!