Janice D.
Brooklyn, NYMember since March 2020

Reviews (1)


    • Mar 6, 2020
    • Verified Reviewer

    Knix

    Poor quality, worse customer service

    Overall Experience:

    I purchased their leakproof underwear and carefully followed the washing instructions, using the delicate cycle and air drying. One of the pairs I bought came apart (the underwear is taped together and not sewn). I sent a photo to customer service who responded "that never happens, send a photo." I replied that I'd already SENT a photo but re-sent it. They asked for the lot number printed in the underwear - no, actually "demanded" would be more accurate - they weren't going to replace the pair until I did so, and so I did. They said that they no longer carry that color but would send me a different color. Again - no apology, no effort WHATsoever to compensate that I was being sent a replacement that was not the color I purchased. Rude and dismissive, and I will not buy from them again.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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