I ordered the premium kit and was sent an email with a username/password. The username/password didn’t work. I emailed them 5 times to say it didn’t work and got one auto-reply saying they’d look into it. This is a Thursday and I accounted for the time change to Australia and they have not responded to me. I’m really worried that I just got scammed.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from TAPfit
Hi Kelly, Fiona here from TAPfit.
After seeing this review, I logged on to the Online Studio to change your password for you and tried to match up your review with your customer profile with us.
The customer in our system who matches your name has already accessed the site four times and also been able to change their profile picture. This customer also communicated with Jess in our customer service and she assisted them with their password and access to the site within a few hours of their order.
The Platinum system attached to this order was successfully delivered within 2 weeks of the order being placed.
I will be in contact with Highya regarding the above, as what is presented in this review does not match the experience shown in our system.
Have a good day, Fiona.