Reviews (1)

I'm writing because I don't want anyone else to go through the same thing that I went through as well.

Ok, first of all, I want to say that I was really excited to go and get these aligners because it was $1800 and I was gonna get a great smile. "Wrong."

First of all, I went to SmileDirect and got my teeth scan. I was told to pay in full and never see them again after I get my aligners. Ok, so they got everything down cool. "Wrong."

I waited a month for my aligner to come and when I place it on my teeth the top fit perfectly. My top teeth are straight, don't need correction at all by the way. And when I went to put the bottom teeth in, it didn't fit at all. The aligner was for bigger teeth. So it was clearly for someone else's teeth. I emailed and called them so many times after that. I wanted to get my bottom aligner.

What was crazy is that they told me I had to wait again. So I continue to wait. And let me tell you, it was not 1 week or 2. It was more like 2 months. I should've been priority, I should not have waited. It was not my fault that SmileDirect messed up on the order. And they say it happens. Well, get your system up correctly and it would not happen.

Well, it took a long time for me to get my bottom aligners. Which was the one I really need. I waited for 5 months. And when I emailed them and called them to get some type of compensation for being 5 months late this Ashley B and Cindy C both say they cannot do anything. Like, are you seriously running a scam business? Why did I have to wait 5 months?

Long story short, I got my new aligners and it was cutting my bottom gum it was hurting so bad. I called the company and they told me to fit week 2 in. Like, what, are you serious? The first week hurt like heck, you want me to put week 2 in? NO! I'm good.

I called to get my money back and they gave me the runaround and waited on me to talk to a manager for 2 hours.