I am a two-time Rocket Mortgage user. Once to refinance my house and the second to refinance the refinance to a lower mortgage. Both times the process was smooth and straightforward. The people involved were professional and helpful. The escrow signing was conducted at my house and went off without a hitch.
This was a much easier process than I have experienced in my previous house buying projects.
My only complaint to date is the way that Quicken Loans processes biweekly payments. On signing up for biweekly payments, I did not notice language that indicated that the interest of the loan is only calculated once a full month's loan payment has been submitted. Meaning that even though you have paid a portion of your mortgage, that payment will not affect your loan balance (principal and interest) until they have received a full month's payment.
Other than the additional payments that are made due to the biweekly schedule, there is no advantage of paying early.
The next annoying issue was that I wanted to know if this method of loan servicing had ever been litigated and to date, I have not received an answer. Quicken answered in a general way but not specifically the question.
It is for this reason that I cannot recommend Quicken Loans to a friend without a detailed explanation of the repayment terms.
Bottom Line: No, I would not recommend this to a friend