Mike S.
Laurel, MDMember since March 2020

Reviews (1)

    • Mar 11, 2020
    • Verified Reviewer


    Worst car buying experience ever!

    Overall Experience:

    Ok, this is the worst company I have ever bought a car from.

    First off, they will take forever to get you the car and they do tell you that upfront. So, if you need a car ASAP, go to a local dealer. Plan for 10-14 days before the car will be delivered.

    Delivery was another crap show. Delivery company called me at 3 pm and told me the truck was 30 minutes away. I left work early and made it to the meeting spot in 20 minutes. I waited and waited. After several calls with the dispatcher and 5/12 hours later, my car finally showed up on a tractor-trailer transport. (Instead of traveling the most direct route to my home, the driver apparently decided to take a tour of the Washington DC Beltway, at 4 PM).

    I had initially requested to have the car delivered in the enclosed transport option and they charged me the $300 additional, but still sent it on an open carrier.

    Lastly, the car arrived with fresh new damage from the idiot who incorrectly strapped it down and let one of the straps flap in the wind and beat the side of the car for 2000 miles.

    Furthermore, the car was filthy dirty due to the several days of on the road transport. (Main reason why I asked for a enclosed trailer. It was winter.)

    I have now been trying to get a refund for the $300 for over two months. Vroom claims the money was used for "Negative Equity." Not sure what that really means, but there is nowhere in my contract/bill of sale which reflects the $300 was credited to my account. I am now in a dispute with the credit card company over this.

    Anyone who uses this company to purchase a car online is asking for trouble. Stay far away from this place. They do have a large selection to choose from and that is the only benefit of using them. I purchased a Shelby Mustang and using Vroom allowed me to search a larger inventory rather than going to a bunch of dealers. Other than that, my experience with them was absolutely not what I was expecting. If you do choose this company, good luck, you have been warned!

    Bottom Line: No, I would not recommend this to a friend

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