Terry R.
FloridaMember since March 2020

Reviews (1)

    • Mar 13, 2020
    • Verified Reviewer

    Rocket Mortgage

    Horrible customer service! Horrible company! TOO BUG to care.

    Overall Experience:

    This should have been my second mortgage with Quicken. The first was years ago and went very smoothly. This one was a nightmare. I was strung along, lied to, deceived, and you stole my money. Their underwriting was a joke. They tried to say my co-ap didn't live on the subject property. I provided multiple evidence, they were wrong and still they lied. The appraisal process was a joke. Three months later and I still do not have a correct appraisal and they kept my money, refunding a part as a courtesy after I threw a fit. They are thieves. Who would expect someone to pay for something they never got? Only Quicken. I will NEVER USE THEM AGAIN! They are horrible to deal with and simply tooooo big to give a crap about their customers. Run, do not walk, away! I would give them a ZERO rating if it was an option.

    Bottom Line: No, I would not recommend this to a friend

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