William H.
San Antonio, TXMember since March 2020

Reviews (1)

    • Mar 17, 2020
    • Verified Reviewer

    Rocket Mortgage

    Home lending and closing

    Overall Experience:

    Worked with my Quicken team 2.5 months prior to closing to get everything squared away in hopes of a smooth closing.

    Less than 24 hours before closing we received a call telling us our closing was canceled because additional paperwork was needed. This deflated us as we had been working with them for 2.5 months and then right before closing we get this news. However, we hustled and got the paperwork in and the closing was pushed from a Friday to the following Monday.

    Closing went seamless and we thought all was well. A day later we noticed that our homeowner's insurance debited our account. After speaking with our insurance provider and a Quicken rep we found out that the underwriter neglected to write in our first year's worth of insurance in for our escrow. Once again this was extremely disheartening because Quicken had 2.5 months to plan for this closing and yet we still have a hiccup.

    Bottom Line: Yes, I would recommend this to a friend

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