Danielle M.
Danielle M.
Patchogue, NYMember since March 2020

Reviews (1)

    • Mar 18, 2020
    • Verified Reviewer


    Exceptional customer service

    Overall Experience:

    I've had an amazing experience with Vroom and I especially appreciated the customer service Lamarah Thibedeaux provided throughout the process. So first, as a young female professional, I wanted to purchase a new car but I didn't want to go through the hassle of being pressured into a sale by a dealership. With the digit market growing nowadays, we have access to information online that we've never had before. I like to do my research and it paid off this time. Initially, I read the negative reviews of Vroom and I was skeptical but when I came across my dream car, I decided to call Vroom to gather further information and it was all seamless from there. The initial sales representative provided me with the total rundown of the company, how they operate, and what my sale would look like. As a New Yorker, I recognized I would be open to a larger market by purchasing my car online and was receiving a cheaper price than my local dealer. I especially appreciated the convenience of having my new vehicle shipped to my house. When I decided to move forward with the sale, paperwork was overnighted to me. I spent one day reviewing and then sent back. Once the wire cleared for the remaining deposit, Vroom moved forward with having my vehicle shipped. Expected delivery is between 10-14 days and I received mine in 10! After I received my delivery I had a few questions and concerns. That's when Lamarah stepped in as my CS Representative. She was able to efficiently resolve my concerns and provided superior CS. I'm so happy and thankful I decided to purchase my new car through Vroom. Their service is impeccable throughout the whole process. The company's business model is effective in today's digital world and has great potential for further growth! Job well done!

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

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