Jodi W.
Hong Kong, ChinaMember since March 2020

Reviews (1)

    • Mar 19, 2020
    • Verified Reviewer



    Overall Experience:

    I bought a "trial" of the cream product paying just for postage (as advertised) of $10.99. I was charged USD187.50 a month later. The company was responsive by email but not helpful. They just pointed out that somewhere in the 16 pages of terms and conditions (which were on a separate tab to the offer) that I’d agreed to this.

    I’m disputing the charge through my bank and I canceled the card so no further charges could be made. I was offered an option to send the product back for a partial refund. On questioning customer service they admitted to the obvious fact that the partially used tube of cream would be tossed out. Which begs the question why send so much cream for a "trial" and why ask people to send something by expensive track and sign post when it’s just going to be tossed. Additionally, the address given brings up two possible destinations when you search on Google Maps. One is not a shop front, just a block of apartments so getting a signee will (predictably) prove difficult. One does not get the partial refund if the partially used tube of cream doesn’t arrive safely. A total trap. Ridiculous.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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