Raymond T.
Raymond T.
IllinoisMember since March 2020

Reviews (1)

    • Mar 23, 2020
    • Verified Reviewer

    Rocket Mortgage

    Worst customer service ever, do not use this company!

    Overall Experience:

    Absolute WORST customer service. Don't ever make a payment using the website. If you try to cancel a payment entered in error they will debit it anyway and no one will go the extra mile to resolve if the payment is one day past the due date. Additionally, they will stonewall you from speaking with anyone in management. I'm a paying client and they give you all the standard customer service stonewalling, no manager is available, I'm the highest person you can speak with, yada yada. Never again will I tell another soul anything good about this clown show. Everyone is nice when they are trying to get you to sign the contract but if you need customer service and it doesn't fit their cookie-cutter policy NO ONE WILL DO ANYTHING TO HELP BUT THROW THE POLICY UP AS DEFENSE FOR DOING NOTHING. Do not use this mortgage company!

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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