I ordered mine weeks ago and still don’t have my stuff. Customer service doesn’t help and the Facebook Admin won’t approve my request.
Also, I signed up for the Platinum and I don’t have access to anything, just the basic classes. The other classes are not available to view.
I have emailed numerous times and the service is horrible. I am calling my bank for a chargeback on Monday because it is such a scam.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from TAPfit
Hi Renee,
Fiona here from TAPfit.
Unfortunately, we expected unprecedented delays to our supply chain as a result of COVID-19. We first experienced a delay in January but had no reason to believe our shipment would be delayed entering the US however the situation unfolded quickly. Our staff has been working extremely hard to get our orders out however there’s only so much we can do when there is a global pandemic and a lack of available staff in key areas of the supply chain. Your shipping delay was a result of COVID-19 delays, and not a result of usual business. Our shipments are usually despatched within 3 days and we pride ourselves on having such amazing warehouse staff.
If you have a look at the menu to the left of your screen, you will have an extra tab called 'Platinum Extras'. This is where your Platinum extra resources live. I can see on your account that you have been able to access the Platinum videos and consume many of our premium videos and workouts. Because of our shipping delays, we provided all of our TAPfit members with our new program MOVEnBURN which allowed anyone with an equipment delay to access a platinum 8-week program with no-equipment so they could start their weight-loss journey instantly. I can see on your customer profile that you were sent this on the 12th of March.
I can see in your account that your order has been shipped with FedEx. I am so proud of our staff who have worked tirelessly to continue serving our customers during this unprecedented disruption. There are many businesses around the world who are suffering and we feel privileged to be able to serve our customers during this time and to provide a bit of joy during a time of so much uncertainty.
We are so excited to have you in our community and we can't wait to welcome you to one of our Online Classes soon. With love and hugs, Fiona x