Stephen R.
New JerseyMember since March 2020

Reviews (1)

    • Mar 31, 2020
    • Verified Reviewer



    Overall Experience:

    Absolute disaster. Don't trust the reviews on the Carvana site. There is no method to leave a negative review on there. Found the car we wanted and went through the credit check, financing details, insurance, etc. Everything started out delayed (flat tire). delayed (couldn't fix flat tire). delayed (need to order tires). Then delivery delayed (who knows). delayed (would not have known but luckily I called to confirm delivery for next day). delayed again. Cancelled purchase. Cost me a month's worth of car insurance and having to borrow a car for a month waiting. Avoid the headaches. Not worth it, especially with the $400 delivery fee.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Apr 1, 2020

      Company Response from Carvana

      Thank you for taking the time to reach out with feedback on your purchase. Here at Carvana, we strive to transport and deliver our vehicles as quickly as possible, while making sure that we are completing our pre-delivery inspections to ensure our vehicles meet both yours and our vehicle standards. We can’t foresee these delays, but we completely understand the frustration, and for that, we sincerely apologize. While we are disappointed that our process did not work out for you, should you have any further questions or concerns, please don't hesitate to give us a call at (800) 333-4554.

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