Dan B.
Denver, COMember since March 2020

Reviews (1)


    • Mar 31, 2020
    • Verified Reviewer

    Hubble Contacts

    Charged before finishing trial

    Overall Experience:

    Tried Hubble Contacts and was charged for subscription 16 days after order when they gave me 15 pairs of contacts. They do not allow time for shipping of the contacts and enough days to use the contacts. I did not have time to use the full trial before I was charged. Called customer service and they said they could not do anything. Feel like I was forced to purchase something I do not want.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 31, 2020

      Company Response from Hubble Contacts

      Hi, Dan,

      Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. Please make sure to call our cancellation line at 1-844-334-1640‬ between 9 AM and 5 PM EST, Monday through Friday, or 1PM to 5PM EST, Saturdays excluding federal holidays. Thank you!

      Best,

      Sophia


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