Denise K.
ConnecticutMember since March 2020

Reviews (1)

    • Apr 8, 2020
    • Verified Reviewer


    Worst Experience of Car Buying Life

    Overall Experience:

    Originally supposed to have delivery on 3/13, but I was called the day before saying that the rear window had been damaged and they needed to delay delivery in order to send it out to be repaired. Fine. Reschedule delivery for 3/27. I received a call earlier this week to say that the repair was on schedule and delivery was still showing as 3/27.

    Got a call a little while ago (3/26) saying that the repair is not something they can do in house and that it will have to be sent out for repairs and they will need to postpone the delivery. This is the worst car buying experience I have ever had. I have already made a car payment on this car and I am paying for insurance. They told me two weeks ago that it was being sent out for repairs, yet they call me the day before delivery to tell me that they need to send it out for repairs? Does this car really even exist? Buy local. That's my advice.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Apr 9, 2020

      Company Response from Carvana

      Thank you for taking the time out of your day to provide feedback about your recent car-buying purchase with us. We are incredibly sorry to hear how your experience went. Our intent is to provide exceptional customer service and we work tirelessly to avoid any possibility of delays. All of our pre-owned vehicles go through a pre-delivery inspection to ensure the vehicles still meet our standards. If there is anything that may cause the vehicle to fall below standards we want to ensure it is taken care of before it arrives. While we understand your time is important, we apologize for the lack of communication. Your feedback is very valuable to us and we will be sure to use it in the future to avoid similar situations. If you have any additional questions, please do not hesitate to reach out to us at (800) 333-4554.

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