John M.
John M.
San Diego, CAMember since March 2020

Reviews (1)


    • Apr 2, 2020
    • Verified Reviewer

    Skincell Pro

    Price scam

    Overall Experience:

    The pricing on the website is confusing. The website quotes the price after a mail-in rebate, and pushes you to order multiple bottles, making you compute the price yourself. Anyway, I ordered 1 bottle, and I SPECIFICALLY remember checking the box for that quantity. But I was charged for the 5-bottle pack. I only discovered this because my credit card company immediately emailed me a fraud alert. So I called Skincell, and the representative (English was not her first language) refused to comprehend the problem, and offered me a discount. The phone connection was terrible, and then I got disconnected. I called back and talked to someone else, who also refused to believe me that I had ordered only one, kept pushing me to accept the order, and offered the discount. I insisted on either modifying or canceling the order, but she claimed it couldn't be modified. So I demanded cancellation. She had to put me on hold to check on it, and eventually canceled it, and promised a refund back to my credit card. In the meantime, I followed through with the credit card company's fraud claim to have the original charge refused as fraudulent.

    Bottom Line: No, I would not recommend this to a friend

    28 people found it helpful

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