With the problems of COVID-19 playing out in the background, my loan officer Laura was still able to navigate the complexities of a refinance in a short period of time. The only recommendation I have is for Quicken to clear up the language on some of their progress updates. They had a tendency to produce numbers that were not in line with what I was told verbally. In the end, the numbers did match was I was told, but we had a few minor issues due to this miscommunication. These updates were not identified as preliminary and did not clearly state that acknowledging them did not commit you to agreeing with them. In the end, they handled my refinance as agreed in a minimal amount of time and hassle.
Bottom Line: Yes, I would recommend this to a friend
