Reviews (1)

Under the circumstances of the pandemic, it seemed to make sense to give Carvana a try. We found a 2017 Ford Escape for a little under $20K that would seem to fit us well and got a decent trade-in value offer for our old Honda CR-V. All seemed well until I tried to complete the transaction. We have the cash on hand and don't need financing, so I clicked on the cash option.

Next, it took me to a screen for extended warranties. We don't want one, but there was no option for that on the screen. The only two choices were a $950 upcharge for a 2-year warranty (with mileage limitations) or a $1000 upcharge for a 4-year warranty with a slightly higher mileage limit. I saw nothing about a mandatory extended warranty payment before this point, and especially since we were going to pay cash, I see no reason we should be forced to get one. (Apparently, they are not as transparent as they claim.) Nonetheless, I clicked on the 4-year option with the thought of worrying about it later.

Next it took me to a page where I was supposed to upload a copy of my the front and back of my driver's license, and that is where I just decided to give up on the whole thing. Using the scanner of our high-quality computer printer to capture the license image (looked perfectly legible to me) three times the website kept telling me the image wasn't good enough and I should try again. Having already wasted a half-hour on this one step and not knowing how many other tedious steps there were in the process, I just decided Carvana is not for me.