Harvey T.
Hanford, CAMember since April 2020

Reviews (1)


    • Apr 15, 2020
    • Verified Reviewer

    4Patriots

    Fraudulent charge

    Overall Experience:

    In Feb I ordered from Food 4 Patriots. Once the order was placed they took the money from my account. Then it took at least another month for me to receive my order. Now in April, I get another charge of $99 from this company. I have not reordered anything from this company, so this is a fraudulent charge. I attempted to contact them by phone, but after being on hold and music playing in my ear for about 30 minutes, I gave up and then attempted to contact them by email, which they have ignored. I contacted my bank and disputed the charge and have attempted to contact this company and are apparently being ignored also.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Jul 30, 2020

      Company Response from 4Patriots, LLC

      Hi Harvey,

      Thank you for submitting feedback regarding your purchase.

      Upon reviewing your order history, it was noted that there was some confusion regarding the payment plan that you selected on 2/27/20 which would charge your card $99 a month for 6-months. When you purchased your kits, it was during peak demand and our handling times were longer than normal. We communicated our shipping delay (as we aim to ship orders within 10 business days) with several emails to our customers. Your order was shipped late on 3/20/20 but it was received per tracking and your noted acknowledgment.

      We replied to your email cancellation request on 4/21/20 and that you had filed a dispute with your bank for a product not received. We advised that we are unable to cancel a delivered order and in order for the payments to stop, you would need to return the kit or pay off the balance in full. The misunderstanding for how the payment agreement worked was resolved as we waived the last two payments of your agreement which you accepted.

      Best,

      Sarah


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