Reviews (1)

I am not one to leave bad reviews. In fact, I co-own a company in an industry where I understand how reviews can really impact your company. However, this experience took me to a point that I cannot NOT write a review. I put $5k on my GMC. I was told that my delivery would happen within 10-14 days. Day 10 and I still didn't hear anything. I kept calling and the same response was "Your car is being prepared, we will update you once it shipped." Finally after the 20th time of calling over a 10-day period (after the initial 10 days), I was not only given any information. I was also hung up on twice after asking to speak to a manager. THEN I was told my vehicle would be here on a MONDAY. Monday comes, no delivery and no information from VROOM. Then I was told TUESDAY. They again had no information and NO DELIVERY. Then finally on the third delivery attempt. NOPE, just kidding, no delivery and no information.

FINALLY, on the 4th delivery email, I finally got the vehicle. But that's not it. The vehicle didn't come with two keys as I was told it would. Also, the vehicle was extremely dirty on the inside and all they could tell me was "sorry we detail the cars before they leave." I would recommend NEVER purchasing a car from this company!