I read this product with the same goal as others to improve my health diet. However, the consistency is not your typical protein powder. It has a very thick and slimy texture. My fiancé and I have tried to mix this with all sorts of liquids to see if we could thin out the powder but it’s still pretty thick. It reminds me of eating pudding.
Unfortunately, we bought 6 of these due to positive reviews and wanting to improve our diet, especially as physicians ourselves, we don’t always have time to eat something quick and healthy. I honestly don’t know if we can finish them because of the unsettling texture.
Therefore, I emailed them for a possible refund, and they did respond even though they didn’t have an efficient response rate. So the catch that I wish I had known before buying the product was that they do not provide you with the shipping label! Lord knows how much shipping is going to cost me now because it’s going to be a big package! You would think with a big company, it would provide one out of convenience like every other big company you order from. Maybe that’s their way of avoiding people sending the product back.
So that's my disappointment...
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Gundry MD
Lizzy, I want to start by saying thank you for giving ProPlant Complete Shake a try. I'm very sorry to read that the consistency was not to your liking. We understand that our products are not the right fit for everybody so we will always honor our 90-day money-back guarantee. In regards to our response rate, we ask for up to 72 hours due to the current situation. As it is industry standard, we do ask that our customers ship back their orders but I'd be happy to waive that this time. I'll go ahead and fully process your refund, no need to send anything back. If you have any other questions, my email is aria@gundrymd.com. Please don't hesitate to reach out! Thank you!