John W.
Indianapolis, INMember since April 2020

Reviews (1)


    • Apr 25, 2020
    • Verified Reviewer

    Carvana

    Updated review

    Update

    Overall Experience:

    Carvana's response reports a "rigorous 150-point inspection" but somehow checking for oil leaks isn't in there. I fully believe Carvana screwed up the drain plug and added silicone to hide a leak which ended up being the oil pan.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 29, 2020

      Company Response from Carvana

      We appreciate you taking the time to leave this honest review regarding your post-sale experience. At Carvana, we pride ourselves on providing high-quality pre-owned vehicles and are saddened to hear that you are enduring a potential issue with the oil pan. Since buying a vehicle online is such a different experience, for a piece of mind we provide all our customers with a complimentary 100-day limited warranty through SilverRock. After reviewing your account we do see you have worked with our After-Sale Repair Team to go over the next steps to rectify your concerns. Please don’t hesitate to reach out if our team can be of further assistance.

    • Previous review
    • Apr 22, 2020

    Poor vehicle inspection

    Vehicle had a small oil leak. During quarantine, it hasn't been out much. Passed the 7-day time frame before seeing it. Got it "fixed" with a new plug with a warranty. Leaked even more after with a new oil pan needed and some silicone found on the pan. No one there could have inspected the vehicle well and Carvana just tried to pass it off. Without warranty, Carvana screwed us.

    • Apr 23, 2020

      Company Response from Carvana

      Thank you for taking the time to leave this insight on your recent purchase. All of our vehicles are put through a rigorous 150-point inspection paired with a complimentary 100-day/4,189 miles warranty for any unforeseen issues that may arise. We are sorry for the inconvenience we have caused you, as that is never our intention. Please refer to our third-party warranty provider, Silverrock for any questions on opening a claim for your mechanical concerns. Your feedback will be used and passed along to the proper departments to avoid similar situations in the future. Feel free to reach out to our advocates for additional questions moving forward at (800) 333-4554.

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