I have ordered several times from this company and have received what was advertised. After the pandemic hit, they were out of stock, but I was on the notification list, and was notified that the four-week food kits were back in stock and ready to be shipped. My wife and I decided we would order a kit for our youngest son and his family and for our daughter's family. The kits were delivered promptly, and there the nightmare begins. In my shipment most of the items were substitutions. I did not get the creamy potato soup, loaded baked potato soup, chili mac, the berry cream of wheat, nor the energy drink; in short, two-thirds of what was advertised consisted of substitutions "of equal value".
When I opened the storage container, it smelled of oatmeal. I checked each package to see if a pouch had burst. Nope. Just a lot of oatmeal substitutions. The "equal value" substitutions included pancake mix, banana chips, powdered whey milk, a couple of pouches of creamy chicken soup, and a pouch of broccoli casserole. And missing were the $80.00 in free gifts. Rather expensive breakfast and snack items for $197.00. I contacted my children, and that was pretty much the same story: mostly items NOT advertised in the kits, and none of the free gifts. Oh, I was also supposed to get $25 off an order over $100.00. That didn't happen either. $591.00 down the drain. I wrote to customer service on the 21st of April 2020, and have yet to receive a reply. I am totally disappointed in a company that has received such great reviews. I will probably divide up my kit and send it to my kids.
Bottom Line: No, I would not recommend this to a friend
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