What a terrible experience! I reached out to the CEO - no reply. I reached out to Geoff, Chief Business Officer - no reply. I’ve canceled my account and returned to Walgreens. Never again!
Dear TJ,
I switched to Pill Pack just over a month ago. I thought I would love your service. I really wanted to.
Signing up was so easy but I have experienced a lot of challenges since. Month one did not include one of my prescriptions and there were two daily blister packs instead of one. Okay, I thought we’d work out the kinks. I was looking forward to getting everything straightened on the next run.
Now, we're in month two and another drug is not available. I received a call today from someone asking me to volunteer/verify my DOB and address (mind you, he called me). That didn't go well.
I also asked to stop today’s shipment to no avail. As it hasn’t shipped yet, I’m not sure I understand why this request was denied. Or why I wasn't contacted before a partial shipment was made.
Now, I have a situation where some medicines are on the way from Pill Pack. I apparently have no choice but to accept because you’ve drawn down on my insurance and prescription. And, I must go to Walgreens to get the rest of my medicines. I must also make sure that Walgreens can take care of my needs next month and beyond and that all insurance is in order. All unnecessary work for me.
This is not the service I expected from your company. I am most especially surprised by the set of poor customer experiences I've endured while trying to on board as a long-term customer. I want you to know that I am very disappointed.
Sincerely,
Thomas M
Bottom Line: No, I would not recommend this to a friend
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