I bought a Slim Cycle for my wife for the new year. It developed a noise in the gears less than 2 weeks later. After getting with customer service they replied on Jan 19th that they would send me a replacement part in around 4 to 6 weeks. They also gave me an order to track it. I contacted them after 6 weeks. I was told it was on backorder, I contacted them again on April 2nd and was told it is still on backorder. Now it is April 27th and still no movement on my order. This is beyond any reasonable period to make things right.
Bottom Line: No, I would not recommend this to a friend
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