Rodrick H.
Rodrick H.
IndianaMember since May 2020

Reviews (1)


    • May 5, 2020
    • Verified Reviewer

    Carvana

    BAD

    Overall Experience:

    They delivered a wrecked car to me and I reported it once I realized the issue. They had me take it to a certified dealer. Then when it was ready to approve the fix on my car they denied it saying I never reported the issue in the first 7 days. I have did not have my $12K car for the first 6 weeks. Now I'm paying on a $12K car that is wrecked.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • May 6, 2020

      Company Response from Carvana

      Thank you for leaving this thoughtful review. We are saddened to hear that you are enduring cosmetic issues with your vehicle. All of our vehicles are put through a rigorous 150-point inspection to ensure they meet our high-quality standards. If you are not happy with your vehicle choice, we offer a 7-day money-back guarantee, no questions asked. After reviewing your account, it looks as though we have attempted to communicate with you regarding this matter but have not been able to fully resolve it. Please give us a call at (800) 333-4554 for further assistance.


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