Bought a solid generator. It would not charge with solar panels. I was unable to get any help from customer service. After over a dozen phone calls finally reached someone who said since I paid for half of it, they would cancel my remaining payments. So a $1000 for an expensive battery box or send it to them for $300 in shipping to return it. I cut my losses and took their offer. Two months later I had someone call wanting the rest of the payments. She denied anyone at the company would have me stop making payments. She said she would have the person who was in charge of helping to get the solar panels working to call me and I needed to resume my payments. Well, no one called to help me get it to work (so I did NOT SEND THEM MORE MONEY). Now they have sent it to collections. They are all about the money period. If something doesn’t work, why should I have to pay to send it back? And why did they not keep their settlement agreement? Why didn’t the person who specializes in getting this to work not call me? I am beyond dealing with them. If you look them up (I should have done this first) they have at least FIVE COMPANY NAMES. This company and their customer service are HORRIBLE. What I got for my money was AN EXPENSIVE BATTERY BOX and a bunch of hassle. Oh, and something sent to collections two years later. DON'T DO IT. Don’t make my mistake and buy it or trust anything they say! Try to post a review and look at their threat and loophole to keep negative reviews off!
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from 4Patriots, LLC
Hi Patricia,
Thank you for providing feedback regarding your experience with our company. We entered into a mutual agreement with you for the Patriot Power Generator in February of 2018. Unfortunately, the agreement was not paid in full after numerous attempts to collect on the debt for over a year. Our 365-day money-back promise would have provided a free return of the generator and a refund of all payments made at that time.
We finally spoke with you on 5/9/2019, in which you refused to pay the outstanding balance or return the unit to us. We did decline to service your generator as the 1-year warranty, which starts from the date of purchase, had expired. We ended our relationship with you due to the nonpayment of your account and the failure to return the generator. Your account was turned over to a collection agency this year due to balance as our last resort to collect on the debt.
Best,
Sarah