Luckily, I tried calling again and this time I was able to talk with customer service. They were great and they're sending me the pan I originally ordered free, plus I can keep the pan they sent by accident, and they offered me a 5% discount for their mistake.
Bottom Line: Yes, I would recommend this to a friend
I ordered the Gotham Steel Hammered 9.5" fry pan with a free hammered egg pan. Instead, they sent me a 9.5" Granitestone aluminum pan! I called them, however, no one would answer the phone and left me waiting over 15 minutes before I finally hung up. I tried to contact them online, however, you can only check on your order, you can't ask them any questions. They are a company to stay away from.