Roger B.
AlabamaMember since May 2020

Reviews (1)


    • May 8, 2020
    • Verified Reviewer

    Vroom

    Complete ripoff!

    Overall Experience:

    Vroom tried to sell me a 2018 Toyota Tundra that had damage to the driver's side door. Vroom went so far as to have the vehicle door repaired (if you can call it that). However, when the decal on the driver's door fell off a week after I received the vehicle, I had the door inspected by a body shop who showed me the door had significant amounts of bondo, but the door was still not quite square. When I approached Vroom concerning the damaged door, I had to get the Attorney General of the State of Texas involved before they would agree to even pay to have the door repaired. But after further thought, I decided to return the vehicle for three reasons:

    1. They committed fraud.

    2. The vehicle was not worth the purchase price.

    3. The resale value is not the same.

    And even after all that, I am having trouble because Vroom is trying to get me to pay for the return shipping. They said, "We offered to repair the vehicle." What a crock! PLEASE DO YOURSELF A FAVOR AND DO NOT BUY FROM THESE CROOKS! If they will do this to a 73-year-old disabled Vietnam Vet, they will do it to anyone.

    Bottom Line: No, I would not recommend this to a friend


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