So yes, ordering online is convenient and easy, sure. Vroom's price is pretty reasonable for not being able to negotiate the cost of vehicles. Truly though, I would NOT use them again. The big issues are major ones in my book, and would deter me from using their services again.
First off, the delivery window is 1-3 days' span it seems, either your car can show a day early, day of, or day late without being able to talk input on what days work best for you and YOUR schedule as the purchaser. Mine was a day late, missing 3 days of work for a car I was unable to negotiate on, and without any kickback for their lateness really was terrible.
The second and nail in the coffin with me and Vroom's future business was the title and registration of my new vehicle to the state I reside in. Waiting for my vehicle plates patiently, I gave up and contacted Vroom 9 days before my temporary plates expired. 3-4 days later I was sent a generic follow-up email like they send you for each step of the process up to delivery, letting me know that the paperwork was submitted to my state licensing department and that my plates should be here within 7-9 days, or at least that's processing time. It is now the day my temp plates expire and they have nothing other then a "I'm very sorry sir" to bring to the table while I have a new vehicle that I cannot drive for the foreseeable future all because MY paperwork slipped through the cracks in their system. No kickback, no partial prorated refund, no extra step for you. You might as well bought a car at Walmart for as much customer service is helpful with follow up.
I would NOT recommend them due to their failures to provide an even half flawless and complete transaction.
Bottom Line: No, I would not recommend this to a friend
