Oluseye O.
Kew Gardens, NYMember since May 2020

Reviews (1)


    • May 15, 2020
    • Verified Reviewer

    Vroom

    Worst car buying experience

    Overall Experience:

    This is one of the worst experiences I have had purchasing a car. I made the payment for the car on April 11th. The delivery team, as they call it, got the money on April 13th. Grant it, there is a disclaimer that 10-14 days to deliver the car. I got an email saying the car was going to be delivered on April 25th. Then things took a wrong turn, on April 24th, I got an email saying how was my delivery? So I called Vroom, the salesperson said it was an error email. Then when she checked, she said the car's new estimated date of delivery is going to be May 2nd due to the pandemic. I said I understand due to all that's going on.

    On April 28th, I received an email again asking how likely would I recommend Vroom to others. I called up, and again I was told that the survey email was an error. At that point, flags went up. I asked the salesperson what exactly was going on. The response was she had no idea. She said she was going to do all she can, she read the notes and said the car was estimated to be delivered on May 14th. They are trying to get in contact with the driver and logistics team. Only to find out the car was not scheduled for pickup by the driver until May 6th. Be mindful, the car note which is my credit is due May 5th.

    All in all, May 6th came and I had to fight tooth and nail to get a response that the car was picked up on that day and that the delivery date still remains May 14th. I escalated the matter to a manager, who stated the car will be delivered on May 12 according to the driver. Low and behold, on May 12th, I called since no one or the driver called me for delivery. I got heartbreaking news, the car's new estimated date of delivery is now May 15th. As we speak, I have yet to get a definite answer on the whereabouts of the car. A supervisor called me on May 12th and stated the delivery date is still May 14th, however, in an email he wrote the estimated date of delivery is May 15th.

    Other employees worked with: Supervisor Kyle.

    Bottom Line: No, I would not recommend this to a friend


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