T H.
Dallas, TXMember since May 2020

Reviews (1)


    • May 15, 2020
    • Verified Reviewer

    Vroom

    Car misrepresented and/or damaged prior to arrival

    Overall Experience:

    That 2.1 satisfaction score from Vroom - even as bare-bottom as it is - is still too darn high.

    I bought what was advertised as a slightly used 2019 BMW 7 Series with 11,000 miles. It arrived completely damaged. There is absolutely NO CUSTOMER SERVICE whatsoever with Vroom so I've spent my time and effort canceling the deal. Next step is to determine was it false advertising or damaged in transit - though Vroom keeps dodging this question. We'll let the state attorney general take it from here.

    Stay away. There are plenty of much more service-oriented and trustworthy places to get a luxury vehicle.

    Bottom Line: No, I would not recommend this to a friend


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