Reviews (1)

I've wasted enough of my time dealing with Vroom but here is an email that I wrote to them...which no one responded to. Worst experience with a company...EVER!

Vroom,

Nobody has contacted me from the customer support team yet. I spoke with the driver more and found out that everything vroom specialists I spoke with for updates this week were outright lying about what was going on with my truck until I spoke with you. I'm furious!

Some of the lies were I was told the driver was doing another drop off and I would be next that same day which was a lie. He never left houston. I was told that the driver was unreachable because he was driving to Charlotte which was a lie, his truck was in the shop the last 5 days. I've had 4 total call back requests I was told I would recieve that were not returned. I was told a vroom rep spoke to the driver and he would arrive on Weds which was a lie, the driver never spoke to vroom and was only dealing with a broker.

The entire time all I wanted was an accurate estimate of arrival so I didn't have to wait around all day for it and the last 4 days vroom did everything wrong.

Even the way the vehicle was financed was very deceptive but I didn't really complain. I have a 740 credit score and was initially offered a "competitive rate" according to the rep at a 10% interest rate. That's damn near predatory pricing as I was easily able to secure a 4.5%. Vroom advertises on their website "Highly Competitive Rates- Our 12+ banks and lending partners will compete with each other to get you a low rate." What a bunch of BS and a lie. The vroom rep said he only went to two banks and needed my permission to check with another 3. It was very obvious vroom was trying to take advantage of me. Not to mention the rep aggressively selling additional maintenance packages that my insurance would cover. I feel sorry for other customers your screwing over with your financing.

I want someone to contact me today from customer service to make this right.

Thank you

Kyle