Reviews (1)

During the process of purchasing my vehicle, I was contacted by the dealership that actually had the car. They were quite aggressive, insisting that I buy the car from them at a higher price and saying that they had never heard of Vroom (yet they somehow had all of my personal information). The dealership actually mailed me a contract and spam called my phone, insisting that I was obligated to sign their contract. It was so stressful and I could get no one at Vroom to return my calls. I finally got someone via email and was told to just sign Vroom's contract. There was no explanation or apology. I did buy the car from Vroom, as the dealerships were closed due to the pandemic and I needed a car. However, I would not do it again and I wouldn't recommend it to anyone. When the car arrived, to add insult to injury, it had cosmetic damage that I had not been told about. Not good.