I have ordered many, many items from Zulily, with the understanding that they are, for the most part, nonreturnable. Not all the items have been as I would have liked, but I take the occasional loss because the prices are so good that I still end up ahead in the end.
A few months ago I had shoulder surgery, and while under the influence of some strong pain medication I placed an order, and was mortified a few weeks later when a box of beads arrived, at a cost of almost $800. I called customer service and explained the situation, and they were very understanding and refunded me every cent, even though 'non refundable' was clearly stated in the order. I was hugely relieved and continue a very satisfactory relationship with Zulily. They could have kept my $800, but they didn't and for that, and for many other great products, they deserve 5 stars in my opinion.
Bottom Line: Yes, I would recommend this to a friend
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