Reviews (1)

Too risky of a buying process. It was "fun" browsing the vehicles online, but I chose one that was already sold - but not tagged as such. My second choice was made and the process zoomed forward - Application, Loan Offers and Approval, then set up for delivery. They contract for delivery drivers, so your vehicle can take 7-14 days. Mine took 10. Nice truck, until I looked at it more closely. Found a lot of stuff wrong, mainly minor, but stuff clearly not showing up in their pictures. The truck was absolutely filthy! The gas tank had only 1/8 of a tank - nice...$45 later, my tank was full. Then came the painted interior door panel (trying to hide scuff marks or stains?), USB did not work, food crumbs under back seat, stains on upholstery, a progressively flattening tire (lost 15 pounds while sitting in my driveway), and on and on. Test drive revealed a pulling to the left, both front tires wearing on edges, and some other under-the-hood items. I only drove it for 25 miles before I parked it for good.

I sent a detailed email to Vroom outlining the issues and had already made up my mind to return. They offered me some fixes, but I declined. After several attempts to move forward, the Returns Specialist did a pretty good job with that process. One issue I have to mention: the truck was scheduled for pick up at 7:30 am. Received a call that morning at 5:00 am waking me up of course. The driver said he has been outside my house for an hour honking. I responded by saying - it's 5:00 am, you're 2 and 1/2 hours early and I don't see anyone outside my house. He rudely contradicted me and I asked him where he was. He said Albany, NY. I live in southern Arizona. Nice job Vroom. Two days later, the truck was picked up without issue.

Overall, this process is not for me. I hate going to dealerships, but at least you can get in and drive it and discuss issues face-to-face, not with a customer service phone rep who doesn't know cars or people who don't return calls or emails. I will not do this again, nor try any other similar dealerships. 2.5 stars - probably should be lower.