William T.
Jacksonville, FLMember since May 2020

Reviews (1)


    • Jun 2, 2020
    • Verified Reviewer

    Peloton Bike

    Worst customer service

    • Length of Use: Less than 3 months
    Overall Experience:

    My bike was delivered inoperable. Called the next day.

    They refused to fix it or pick it back up so I told them to come and pick it up under their 30-day warranty. They promised by email to come and get it on March 20th but it is still sitting in my house despite repeated calls and emails. Instead they keep trying to put the charge back through my credit card company.

    Pros and Cons:

    • Delivered the bike when they promised
    • The bike delivered did not work
    • They won't pick up their inoperable bike
    • Customer service is not honest with their promises

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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