What is the Peloton Cycle?

Using a 21.5” HD touchscreen display with Wi-Fi and Bluetooth connectivity, Peloton Cycle promises to give you access to 12 daily, high-energy live studio classes—as well as 3,000+ on-demand classes—without ever leaving your home.

We’re told these videos are streamed in 1080p resolution and professionally made to be engaging, challenging, and anything but boring.

Regardless of the time of day, all you have to do is hop on the bike, log into your Peloton account, choose the live or on-demand class you’re interested in and get down to it.

But here’s the reality: Even if you’ve never purchased high-end fitness equipment before, you probably recognize that for most of us, these things eventually end up gathering dust in some dark corner of the house.

In other words, unless you’re actively using it, you’re wasting money and reducing your level of fitness, so what’s the point?

Don’t let this happen to you. Instead, we’ll cover all of the most important aspects of Peloton Cycle in this review, so that you can make an informed decision. After all, each of us has different wants, needs, and goals, so we’ll give you the information and leave the final decision up to you.

First, let’s take a closer look at what Peloton Cycle offers.

An In-Depth Look at Peloton’s Classes & Equipment

It’s no secret that when it comes to meeting your fitness goals, maintaining motivation is the key to success. We all have a million demands each day, so it’s a whole lot easier to justify watching TV for an hour than it is to sweat it out.

To combat this, Peloton claims to “deliver a fully engaging experience with the technology to make every workout effective, and the social connection to make every workout addicting.” This way, you’ll be able to bring the “energy of a group class in your home” and keep your motivation meter pinned to the max.

Peloton Cycle Classes

Peloton brings this energy to you through their professional high-definition videos, which are filmed at the company’s NYC studio and broadcast via 12 daily live classes.

There are currently 15 different coaches on the Peloton roster, each of which adds a different style and music preference to the mix. Peloton claims they represent “some of the best studio cycling instructors in the country”—including 4 members of the Cannondale-Garmin Professional Cycling Team!

In fact, one of Peloton’s coaches is none other than George Hincapie, professional road racer for nearly two decades and domestique to Lance Armstrong in each of his Tour de France victories!

If you’d like to work out to one of Peloton’s on-demand classes, their library of 3,000+ videos can be searched by coach, type, length, and more. When you find one you like, you’ll be able to preview before committing.

Afterward, you’ll also be able to tell the company your thoughts by leaving a review.

The Peloton Console

Peloton’s videos can be streamed directly to the 21.5" Wi-Fi enabled, 1080p PCAP touchscreen that sits directly in front of your handlebars and works using an Android 5.1 operating system.

This console also features 2GB RAM, ANT+ wireless (typically used with heart rate monitors), two 10W stereo speakers, headphone and microphone connectors, and a 1.3 megapixel front-facing camera.

Pro Tip: Any headphones with a standard, 3.5mm connection can plug into Peloton’s touchscreen. If you’d prefer to use wireless headphones like KANOA or Samsung Gear IconX, Peloton’s screen should be compatible with many that also communicate via Bluetooth 4.0.

While you’re streaming your live or on-demand cycling classes, the Peloton console will display real-time performance tracking (total distance, cadence, power output, resistance level, and calories burned). These metrics are then fed to a real-time leaderboard, which keeps you motivated and can even be shared to Facebook.

Peloton console An example of what you’ll see on your Peloton console while you’re working out. Image credit: Peloton Cycle.

During your ride, the console will also allow you to video chat live and feed your metrics to your rider profile. You’ll also be able to view the metrics of other riders (whether live or those who have completed an on-demand ride previously), and even follow them if you choose.

Don’t feel like a traditional cycling class? You can choose scenic ride videos from locations all around the world!

Do you have more than one cyclist in your household? The good news is that the Peloton bike can support an unlimited number of users. We’re told that switching between them requires just two taps on the monitor’s touchscreen.

Offline, Peloton also gives you the ability to create a personal schedule of live rides and receive reminders before each class. And through Peloton’s iOS app (more about this in a moment), you’ll be able to stream your rides directly to your Apple TV.

The Peloton App

For the most part, Peloton’s iOS (iPhone, iPad, and iPod Touch) app aims to work as an extension of the monitor mounted on their spin bikes.

Here, you’ll gain access to the same library of 3,000+ on-demand rides taught by elite instructors, along with 12 daily live rides streamed in HD from their NYC studio.

The Peloton AppAs with their bike-mounted monitors, you’ll be able to select from Peloton’s 3,000+ on-demand rides. Image credit: Peloton.

The Peloton iOS App You’ll also be able to choose from all the same 12 daily live rides. Image credit: Peloton.

While you’re on-the-go, Peloton’s app gives you the ability to set a custom schedule with advance class notifications, while gaining access to “Beyond the Ride” classes that focus on rounding out your training with Yoga, strength training, stretching, cardio, and more.

We’ll talk more about this in the Reviews section, but Peloton’s app can’t read any sensors to measure power output, heart rate, and so forth. As a result, perhaps the biggest thing to keep in mind is that your effort won’t appear on the leaderboard during app-accessed rides.

The Peloton Spin Bike

Peloton Spin Bike features a carbon steel and aluminum frame with a compact 2’ x 4’ footprint (total dimensions are 46.9” × 23” × 46.9”).

Peloton tells us their bike is built to last for the long haul, and its neodymium rare earth magnet system, Poly V power transmission belt drive, heat-treated chromoly axle, and sealed bearings deliver super smooth and nearly silent pedaling.

Pro tip: Comparing magnetic vs. friction resistance? If so, while magnetic resistance is nearly silent, requires little-to-no-maintenance, and you won’t have to worry about replacing brake pads, you’ll pay meaningfully more than a friction resistance system.

We’ll come back to this thought shortly.

Peloton’s cycle magnetic resistance system Peloton’s magnetic resistance system, which is supposed to deliver near-silent operation and require less maintenance than friction-based systems. Image credit: Peloton Cycle.

Peloton’s sport-series seat features two-dimensional adjustment and a depressed ergonomic center channel for comfort, LOOK Delta compatible pedals, as well as customizable settings that can “optimize effectiveness and maximize comfort for any rider.”

Pro tip: The type of pedals used on the Peloton spin bike are known as clipless pedals (i.e. your shoes are attached directly to the pedal using cleats on the bottom of specially designed shoes). If you don’t want to purchase new shoes, you can easily switch out the pedals from your existing bike, or use alternate options such as toe clips.

For more details, be sure to read about shoes that work with the Peloton bike.

Despite all these features, like many other spin bikes (don’t worry, we’ll explore other options momentarily), the Peloton Cycle bike weighs in at a not-too-light 125 pounds.

Peloton spin bike The complete Peloton spin bike. Image credit: Peloton Cycle.

How Much Does Peloton Cycle Cost?

The Peloton Bike is priced at $1,995, which includes unlimited on-demand and streaming rides, and unlimited accounts for friends and family.

You may also need to pay the following:

  • Tax on purchase – up to $250 depending on where you live.
  • Video access – $39 per month, $468 for a one-year subscription or $936 for two years.
  • iPhone or iPad app – free for the first year then $12.99 per month.
  • Starter packages are available.

On top of this, you’ll be required to pay for a $250 for in-home delivery and set up.

With this costs in mind, our order totaled more than $2,400+ when attempting to check out, which didn’t include any accessories or upgraded warranties.

If necessary, Peloton offers 3, 6, or 12-month financing through Affirm. At the time of our research, a 0% APR was available, but if you don’t qualify, you can expect rates anywhere between 10% and 30%.

However, these aren’t the only additional expenses you’ll need to keep in mind.

Peloton Cycle’s Additional Expenses

The fact of the matter is that, while the Peloton Spin Bike represents a significant investment, you’ll have some meaningful additional/recurring expenses to keep in mind as well.

For example, you must have a subscription in order to access Peloton’s videos; otherwise, you’ll be paying a lot more than many other magnetic spin bikes, without any additional content. Obviously, this will also require an internet connection.

Peloton’s video access will cost you $39 per month, $468 for a one-year subscription, or $936 for a two-year subscription.

Are you also interested in Peloton’s iPhone and iPad app? One year of free access is included with the purchase of every bike, although you can start a 14-day trial for free or purchase a one-week pass for $5.99. Thereafter, a monthly membership will cost you $12.99.

If this is your first experience with a spin bike, there are also some additional accessories you’ll need to make the most out of it. To this extent, Peloton offers 2 different “get started” packages:

  • The Essentials: $149 – Includes only the essentials, such as Peloton shoes (with cleats), weights, and headphones.
  • The Works: $229 – Includes Peloton shoes (with cleats), weights, headphones, heart rate monitor, and bike mat.

Outside of this, individual accessories range in price between $12 and $125.

Pro Tip: When researching a Peloton bike, you can browse through their website, request an information brochure, speak to a representative through live chat, request a consultation, or even visit one of the company’s 12 showrooms.

Peloton Cycle’s Refund Policy & Warranty

All Peloton Cycles come with a 30-day refund policy, less S&H charges. Important note: These stationary bikes weigh 125 pounds, so return shipping will not be cheap.

On top of this, according to the company’s Return Policy:

“If you received free shipping, when returning the bike, the initial shipping charge will be deducted from the amount being refunded [which could be $250 or more!]. Moreover, if your bike is returned in damaged condition or missing parts, you may be charged an additional restocking fee.”

Depending on the part (e.g. the HD console, frame, pedals, other components), your Peloton bike will also come with a warranty against defects in workmanship and materials for between 12 months and 5 years. You can extend your warranty for a second year for $175 or a third year for $225.

To request a refund or process a warranty claim, Peloton Cycle’s customer service department can be reached at 866-679-9129 ext. 2 or support@pelotoncycle.com.

How do these prices compare with other spin bikes?

Peloton Cycle’s Competition

If you type the phrase “spin bike” into your favorite search engine, you’ll have thousands to choose from.

While many options can be purchased for as little as a couple hundred dollars, these lower-priced models won’t feature the same quiet drive train (some even use modified fans to provide resistance; can you say loud?!) as Peloton, the same level of adjustability, and certainly not the same focus on content and technology.

But what about those with the same magnetic drive as Peloton? If you search online for “magnetic spin bike,” you’ll find that most options fall somewhere between $800 to $1,000. In fact, several of these bikes appear very similar to Peloton’s.

Ultimately, this means you’re paying roughly $1,000 for Peloton’s 21.5” console, which is arguably its biggest benefit. Is this $1,000 money well spent, or will you just be throwing it out the window?

We’ll come back around to this topic in the final section. But before we do, let’s find out what everyone’s saying about their Peloton experience. After all, there’s a lot to be said if everyone’s enjoying their Peloton bike, even in light of its high price.

Are Customers Pleased with Their Peloton Cycle Purchase?

Peloton Cycle has received a lot of media attention, even in high-profile publications like Tech Crunch, Good Housekeeping, NY Times, and more. However, most of these were just high-level overviews and not in-depth reviews.

On the other hand, USA Today provided a short review based on their experience with Peloton Cycle and enjoyed the fact that you’re competing against others, the quality of the videos, and the silent operation. All of which helped keep them motivated without bothering others in the household.

The biggest downfall? Peloton’s price, which the author called “a small fortune.”

Bicycle Touring Guide provided a more in-depth review about their experience with Peloton and appreciated their professional video library, the personalized metrics, and the “stellar” physical design. Ultimately, they claimed that if you can stomach the price, “this bike has got to be one of the best out there.”

Racked.com wrote another detailed review about their Peloton experience, noting that they were impressed by the video library, the accountability provided by the leaderboard, and the ability to get outside the traditional gym spin class experience.

Again, the author’s biggest stumbling block was price (not just the initial cost, but also the recurring costs for video access, etc.), not to mention the amount of space it takes up.

Since our original investigation, one HighYa reader provided feedback about the Peloton spin bike, giving it 4 stars. Overall, they seemed pleased with its performance, the number of different classes, and that the magnetic resistance requires little to no maintenance—including no brake pads to replace.

17 Amazon reviewers also provided feedback about their Peloton experiences, giving the spin bike an average rating of 3 stars. There, common compliments referenced quality materials and engineering, great class selection, and helpful customer service.

On the other hand, more than one reviewer complained about lack of adjustability (specifically, that there’s no fore or aft adjustment capability on the handlebars) and that you’ll probably end up paying much more than the advertised price of $1,995 price. For example:

  • Price of the bike: $1,995
  • One-year subscription to streaming services: $468
  • Shipping, tax, and in-home setup: $250

As we outline in the Pricing section, your actual Peloton costs can quickly exceed $2,700, not factoring in any additional equipment you might need to purchase, such as shoes, cleats, padded shorts, etc.

Peloton’s iOS app had a 4-star average rating on iTunes, based on 929 reviews. Many liked their selection of high-energy instructors and classes, reasonable pricing, ease of use, and the ability to spin whenever it matches your schedule.

A big drawback mentioned by several reviewers is that you can’t view ride stats when using the app (like you can when using the Peloton spin bike). More than one also didn’t mesh with the instructors’ personalities or didn’t appreciate the music selection.

From a company perspective, Peloton Cycle is operated by Life Time Fitness, Inc., although they weren’t listed with the Better Business Bureau at the time of our research.

Who Founded Peloton Cycle?

Peloton Cycle is a classic example of a successful project brought to life through a crowdfunding campaign.

Originally founded in 2012, it wasn’t until 2013 when CEO John Foley launched Peloton Cycle via Kickstarter, where it would go on to raise over $300K based on an original goal of $250K.

Before launching Peloton, John previously worked with high-profile companies like Barnes & Noble, Evite.com, Ticketmaster, CitySearch, and more.

Previously, he earned his bachelors degree in Industrial Engineering from the Georgia Institute of Technology and his MBA from Harvard Business School.

Whew! We’ve covered a whole lot of ground in this Peloton Cycle review, so let’s bring it all together.

Is Peloton Cycle Worth Your Money?

In addition to everything we’ve discussed, here are 3 key questions we think can help you make a well-thought out decision about Peloton’s spin bike:

1. Budget: How Much Is Too Much?

Like any other buying decision, everyone comes from a different perspective. So, what makes Peloton Cycle a good value for me might not work for you, and vice-versa.

For example, if you’re an avid cyclist, dropping a couple grand on a new bike (while certainly nothing to sneeze at) could be considered on the lower end of the spectrum for quality, high-end gear.

Bikes are often considered long-term investments, so if you plan to use your Peloton Cycle for at least 3-5 years, it might be a lot easier to justify the cost.

Add to this that you won’t have to pay for spin classes at a local gym, and the cost savings over a few years could more than make up for the purchase price.

2. What’s Your Experience Level?

On the other hand, if you’re only casually interested in spinning, it might be better to pay for a few classes locally to see if you enjoy this type of exercise before handing over a couple grand of your hard-earned money.

Or, if you know you enjoy spinning but are on the fence about Peloton’s videos (after all, you’re basically paying $1,000+ for them), I might recommend downloading their iPad app, signing up for a 1-week subscription, and then using a spin bike at your gym before making the leap.

Just keep in mind that you won’t have access to some of Peloton’s (arguably) most important features, like real-time stats and performance tracking.

3. What’s Your Size?

Finally, while Peloton Cycle’s bike should be able to accommodate the vast majority of users, they note that if you’re under 4’11” tall, 6’5” tall, or over 305 lbs, you’ll need to look elsewhere.

If you ultimately decide to make the leap, though, you can always take comfort in the fact that, in an overwhelming number of cases, it seems like just about everyone is happy with their Peloton purchase.

What’s your story with Peloton Cycle? Did you get a lot of value, or was it just not for you? Whatever it is, add to the conversation by writing a review below!

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29 Consumer Reviews for Peloton Cycle

Average Consumer Rating: 3.5
Rating Snapshot:
5 star: 16 4 star: 2 3 star: 0 2 star: 3 1 star:  8
Bottom Line: 62% would recommend it to a friend
Showing 1-11 of 29
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  • 4 out 12 people found this review helpful

    No way

    • Texas,
    • Aug 31, 2018
    • Verified Reviewer

    This bike sucked, it was wobbly, loud and rickety. You see the commercials? Do not trust it. Unsafe, expensive and unresponsive to phone calls. It is not what I expected, and that is on y'all. I only buy made in America. No, do not buy this.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Awesome bike!

    • Alexandria, VA,
    • Aug 29, 2018
    • Verified Reviewer

    My wife was in New York and saw the Peloton store while she was up there visiting girlfriends. She was impressed with what she saw. I knew she was seriously looking for a solid workout machine for the house so I figured it would be a great gift and great for her transition out of post-partum (recent childbirth). She got depressed after #1 and #2, so I was very motivated to help her however I could.

    When it arrived, I was truly impressed. It has a very modern design, sleek. And very sturdy and well built. As nice (probably nicer) than any fancy bike you will see in a gym or studio. So far I have taken a class about two of every three days (for the last few months). Sometimes I do a live class, sometimes I do an "on demand" class. Just this morning, I woke at 6:50 and went downstairs and took a 45-minute live class. Damn, I’m feeling good at work today. Pre-work classes always make me a high functioning, energetic teammate in the office.

    Always, I enjoy this bike so so much. On days when I’m feeling a little sluggish I’ll do a 20-minute class, when I’m feeling good I’ll do a 45-minute one. I burn around 250 calories for every 20 minutes I ride this bike (37-year-old male), which to me is a solid result for my efforts. Besides tracking calories, you can track your cadence (RPM), resistance (how hard or easy you set it), your heart rate, and your output (a measure of cadence and resistance). Also, you can see how well you are doing against yourself (your previous rides), others, and even friends. For someone who is inspired by competition (like me!), this is the workout bike for you.

    As for my wife, although we got the bike "for her," we both use it equally. Some nights, after the kids are down, we head to the basement together and she does a 20-minute ride while I do a stretch (Peloton offers much more than just bike instruction), then we swap. For our stretch/yoga/strength classes that they offer, we just stream those to a TV from my phone. Of course, whoever is on the bike is using the bike screen. One of us has to put on earphones, it’s sort of annoying if we are both listening to instructors at the same time. Doing this workout together has actually been something that’s improved our relationship through a like interest, comradery, and improving each of our overall feeling (mind, body, etc). She ("we" as most now say) just had a baby, our second. She recently told me this has helped her drop the baby fat faster than any other form of exercise in the past. Makes sense considering it’s primarily working your thighs and glutes, which are the largest muscle areas in your body, resulting in a fantastic cardio workout.

    As for me, I have seen massive improvements in my lower body physique. Actually my upper body as well as I often take classes that mix legs and arm workouts in one session-all on the bike (Peloton comes with weights and you pick between 1lb, 2lb, or 3lb).

    So bottom line, we are both feeling energetic, healthier, and stronger. Which means (personally speaking), I’m feeling HAPPIER. Additionally, I play ice hockey, and as the oldest guy on the team, the bike has helped me regain some lost speed and strength. And most importantly, I don’t get winded after a long shift, which used to be the norm.

    All and all, I have NO ISSUES with this bike. The worst thing to happen so far is the heart rate monitor (which is wireless) has lost connection during a ride, but that didn’t matter much to me. Maybe it was even my fault, I don’t know.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 6 people found this review helpful

    Worst delivery ever

    • Tri-Cities, WA,
    • Jul 30, 2018
    • Verified Reviewer

    Not sure if the bike is great, I couldn’t get their delivery service to make an appointment and show up to deliver the bike. They gave me a delivery window of Monday-Friday and showed up the week before when I wasn’t home, then never bothered to try to schedule another delivery. I decided my Spinning bike works just fine.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Incredible machine

    • Valley Park, MO,
    • May 22, 2018
    • Verified Reviewer

    The best purchase I've ever made. I get great customer service on all of my questions. No mechanical issues with the bike - so crossing my fingers there. Workouts are awesome. I can mix and match, and my rides go 90 minutes at times. Totally revamped how I approach my gym workouts; I can really concentrate on strength and core, and train for the bike. I already surpassed the Century ride and did it in NYC. I am now finishing top 5% or even <5% in less than three months. Just amazing stuff. I recommend this to anyone.

    Bottom Line: Yes, I would recommend this to a friend

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  • 23 out 24 people found this review helpful

    Good, but have had issues

    • West Hartford, CT,
    • Feb 26, 2018
    • Verified Reviewer

    I have to admit that we were exceptionally happy with our purchase. It was a large investment, but one that my wife and I were both set to use for early morning and late night workouts while balancing family life. We talked things through when buying this in the Natick, MA store and they said many people keep this in their bedroom and use it while their spouse is sleeping. All started out well, and we loved it. Riding with a class in NYC, some of the scenic journeys and just a good overall challenge/exercise.

    After a few weeks, we started having the squeaky pedals. The issue was that we were riding at 4:30 or 5 am or late in the evening when the other was sleeping. It was a great "silent" option up until that point. Now, it sounds like a truck is coming through (exaggerating quite a bit), but there is no way to have someone sleep near this and ride.

    Customer service wanted a "video" so they could hear the sound. Then, sent something to us that didn't work and would not send out anyone to our home to fix this. Think about the investment and then you have to jump through hoops to get actual support. If I could just lift it up and bring it to the bike shop, I would. I don't know about you, but the reason we invested in this was that we were struggling with work/life balance and this was a good solution that excited us both. Now, it seems like a bad investment overall and one that I would like to return and just figure out again how to go to the gym and invest the time to ride outdoors.

    Again, if it is working right, this is a fantastic bike. If it is working right.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (2)
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    • Mar 14, 2018

      JM

      The squeaky pedals are caused by the cleats that are shipped with the shoes. Buy the Genuine LOOK Delta Bi-Material Cleats from Amazon for $16, and the squeaks are gone. I went ahead a bought my own, but I have heard of Peloton providing reimbursement for the cleat replacement.

    • Mar 14, 2018

      Scott Aronson

      Thanks. We already did that when the squeaking started before, so we switched out the cleats. With the same issue again, Peloton sent us another set of cleats.

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  • 1 out 3 people found this review helpful

    Enjoying the bike, fits my lifestyle

    • San Antonio, TX,
    • Feb 25, 2018
    • Verified Reviewer

    I look forward each day to get on for a ride. It fits my lifestyle and preferences of “exercising." Being on demand is the best feature.

    I do wish for some upgrades to the app: being able to link on-demand cycling and beyond the ride classes to minimize the time to go through selection process once in exercise mode, being able to choose beyond the ride based on being still on bike or off bike, and having captioning as sometimes I don’t hear the instructor clearly due to either tuning into the music or conflict of tones around, and help clarify on countdowns to up/down saddle, resistance, cadence.

    As for the bike, after about 6 weeks, it is still working well. The only challenge I been having is unclipping out of the pedals (I do have Peloton shoes), and I feel that I may strain my ankles in doing it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 18 out 27 people found this review helpful

    Stay far away

    • Point Pleasant, NJ,
    • Jan 17, 2018
    • Verified Reviewer

    My girlfriend has had nothing but problems, and no customer service as so many others have reported. We got it working for a couple of days, and the classes were horrendous. It’s not working again, and I think that might actually be a good thing.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 26 people found this review helpful

    Terrible experience

    I purchased a Peloton, and before I could even take my first ride, the thing broke. The monitor would not work and when I was finally able to rig it (plugging the power cord into the monitor but you can’t see cadence, resistance, calories, etc.), the pedal discontented from the bike mid-ride. It took me FOUR times calling Peloton to finally get someone to agree to replace my one-day-old bike. While waiting four days for them to deliver my new bike, I tried another ride, and the other pedal flew off mid-ride. My entire experience has been frustrating, disappointing and overall poor.

    Bottom Line: No, I would not recommend this to a friend

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  • 29 out 35 people found this review helpful

    Nice bike, terrible customer support

    • Colorado,
    • Dec 30, 2017
    • Verified Reviewer

    The product is amazing. My problem is with customer "support," Candis Bateman, in particular, who was "helping" me. My family loved the bike so much that BOTH my husband and I had the great idea to get it for each other to my surprise! My son is the one who told me that he had gotten it ordered weeks ago and I needed to cancel mine ASAP because his order was to be delivered and set up the next day. Not too hard right?

    WRONG. There is no phone number to call someone! My only choice was to email support explaining my situation and request someone to a call to confirm. No call, and they canceled the wrong order. Ten EMAILS back and forth later with Candis (over two days), and no calls after four requests and nothing. REALLY disappointing. I even asked her at the end to call my husband to explain/apologize and nothing.

    Bottom Line: No, I would not recommend this to a friend

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  • 35 out 38 people found this review helpful

    Big mistake, don’t buy

    • Arizona,
    • Dec 27, 2017
    • Verified Reviewer

    The Peloton bike broke after two days, and it has been three weeks trying to get it fixed. They keep telling me someone will contact me, although they never do. I’ve spent many hours trying to get it fixed; emails, chats, phone calls, and nothing works. They finally confirmed that someone would come and fix yesterday so we made sure we were home, but no one showed. I called, and they said they have no record of it, although it was right in my email that they sent. It’s a sad joke at this point, they are completely unable to help me and I have a broken bike that I’ve only used twice.

    No exaggeration; completely true and sincere review, unfortunately. Just terrible experience. Big mistake to buy!

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 15 people found this review helpful

    Best fitness investment we've made

    • Centennial, CO,
    • Dec 18, 2017
    • Verified Reviewer

    One year and 185 rides later for me, 250 for the wife, I can say this was the best health-related investment we could have made. The wife is a recreational runner, I'm a road biker, and we are both in our 50s, and struggle with making time for fitness. Trying to make Spin classes at the gym was difficult; was running late and would blow it off, or being gone for 2 hours to get in an hour workout wasn't an efficient use of time.

    The Peloton solved these issues. I can hit a live ride, with no psychological difference from a shared pain and motivation standpoint from a gym spin class, but if I'm 10 minutes late, I can just do one of the thousands of on-demand rides, with no difference from gym spin class. No excuses are necessary. I can ride 30 minutes, 45, 60, 90; whatever I want and whenever I want. I can filter to ride to classes with music I like (60s, 70s, 80s, New Wave, whatever), and modality I like (HIIT, power zone, heart rate zones, whatever). The 20,000+ members of the Facebook group offer support and motivation.

    I am fortunate to have a nice carbon road bike with quality components, and I believe this spin bike is the stationary equivalent to that. We had no issues with delivery, set up, and have had zero issues with the bike, with over 400 rides, figure 300 hours, equivalent to 6000 miles (and no flat tires).

    Pricey? Yes. Worth it? I think so. For everyone? No, some people are happy with Le Car.

    Bottom Line: Yes, I would recommend this to a friend

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