What is the Peloton Cycle?

Using a 21.5” HD touchscreen display with Wi-Fi and Bluetooth connectivity, Peloton Cycle promises to give you access to 12 daily, high-energy live studio classes—as well as 3,000+ on-demand classes—without ever leaving your home.

We’re told these videos are streamed in 1080p resolution and professionally made to be engaging, challenging, and anything but boring.

Regardless of the time of day, all you have to do is hop on the bike, log into your Peloton account, choose the live or on-demand class you’re interested in and get down to it.

But here’s the reality: Even if you’ve never purchased high-end fitness equipment before, you probably recognize that for most of us, these things eventually end up gathering dust in some dark corner of the house.

In other words, unless you’re actively using it, you’re wasting money and reducing your level of fitness, so what’s the point?

Don’t let this happen to you. Instead, we’ll cover all of the most important aspects of Peloton Cycle in this review, so that you can make an informed decision. After all, each of us has different wants, needs, and goals, so we’ll give you the information and leave the final decision up to you.

First, let’s take a closer look at what Peloton Cycle offers.

An In-Depth Look at Peloton’s Classes & Equipment

It’s no secret that when it comes to meeting your fitness goals, maintaining motivation is the key to success. We all have a million demands each day, so it’s a whole lot easier to justify watching TV for an hour than it is to sweat it out.

To combat this, Peloton claims to “deliver a fully engaging experience with the technology to make every workout effective, and the social connection to make every workout addicting.” This way, you’ll be able to bring the “energy of a group class in your home” and keep your motivation meter pinned to the max.

Peloton Cycle Classes

Peloton brings this energy to you through their professional high-definition videos, which are filmed at the company’s NYC studio and broadcast via 12 daily live classes.

There are currently 15 different coaches on the Peloton roster, each of which adds a different style and music preference to the mix. Peloton claims they represent “some of the best studio cycling instructors in the country”—including 4 members of the Cannondale-Garmin Professional Cycling Team!

In fact, one of Peloton’s coaches is none other than George Hincapie, professional road racer for nearly two decades and domestique to Lance Armstrong in each of his Tour de France victories!

If you’d like to work out to one of Peloton’s on-demand classes, their library of 3,000+ videos can be searched by coach, type, length, and more. When you find one you like, you’ll be able to preview before committing.

Afterward, you’ll also be able to tell the company your thoughts by leaving a review.

The Peloton Console

Peloton’s videos can be streamed directly to the 21.5" Wi-Fi enabled, 1080p PCAP touchscreen that sits directly in front of your handlebars and works using an Android 5.1 operating system.

This console also features 2GB RAM, ANT+ wireless (typically used with heart rate monitors), two 10W stereo speakers, headphone and microphone connectors, and a 1.3 megapixel front-facing camera.

Pro Tip: Any headphones with a standard, 3.5mm connection can plug into Peloton’s touchscreen. If you’d prefer to use wireless headphones like KANOA or Samsung Gear IconX, Peloton’s screen should be compatible with many that also communicate via Bluetooth 4.0.

While you’re streaming your live or on-demand cycling classes, the Peloton console will display real-time performance tracking (total distance, cadence, power output, resistance level, and calories burned). These metrics are then fed to a real-time leaderboard, which keeps you motivated and can even be shared to Facebook.

Peloton console An example of what you’ll see on your Peloton console while you’re working out. Image credit: Peloton Cycle.

During your ride, the console will also allow you to video chat live and feed your metrics to your rider profile. You’ll also be able to view the metrics of other riders (whether live or those who have completed an on-demand ride previously), and even follow them if you choose.

Don’t feel like a traditional cycling class? You can choose scenic ride videos from locations all around the world!

Do you have more than one cyclist in your household? The good news is that the Peloton bike can support an unlimited number of users. We’re told that switching between them requires just two taps on the monitor’s touchscreen.

Offline, Peloton also gives you the ability to create a personal schedule of live rides and receive reminders before each class. And through Peloton’s iOS app (more about this in a moment), you’ll be able to stream your rides directly to your Apple TV.

The Peloton App

For the most part, Peloton’s iOS (iPhone, iPad, and iPod Touch) app aims to work as an extension of the monitor mounted on their spin bikes.

Here, you’ll gain access to the same library of 3,000+ on-demand rides taught by elite instructors, along with 12 daily live rides streamed in HD from their NYC studio.

The Peloton AppAs with their bike-mounted monitors, you’ll be able to select from Peloton’s 3,000+ on-demand rides. Image credit: Peloton.

The Peloton iOS App You’ll also be able to choose from all the same 12 daily live rides. Image credit: Peloton.

While you’re on-the-go, Peloton’s app gives you the ability to set a custom schedule with advance class notifications, while gaining access to “Beyond the Ride” classes that focus on rounding out your training with Yoga, strength training, stretching, cardio, and more.

We’ll talk more about this in the Reviews section, but Peloton’s app can’t read any sensors to measure power output, heart rate, and so forth. As a result, perhaps the biggest thing to keep in mind is that your effort won’t appear on the leaderboard during app-accessed rides.

The Peloton Spin Bike

Peloton Spin Bike features a carbon steel and aluminum frame with a compact 2’ x 4’ footprint (total dimensions are 46.9” × 23” × 46.9”).

Peloton tells us their bike is built to last for the long haul, and its neodymium rare earth magnet system, Poly V power transmission belt drive, heat-treated chromoly axle, and sealed bearings deliver super smooth and nearly silent pedaling.

Pro tip: Comparing magnetic vs. friction resistance? If so, while magnetic resistance is nearly silent, requires little-to-no-maintenance, and you won’t have to worry about replacing brake pads, you’ll pay meaningfully more than a friction resistance system.

We’ll come back to this thought shortly.

Peloton’s cycle magnetic resistance system Peloton’s magnetic resistance system, which is supposed to deliver near-silent operation and require less maintenance than friction-based systems. Image credit: Peloton Cycle.

Peloton’s sport-series seat features two-dimensional adjustment and a depressed ergonomic center channel for comfort, LOOK Delta compatible pedals, as well as customizable settings that can “optimize effectiveness and maximize comfort for any rider.”

Pro tip: The type of pedals used on the Peloton spin bike are known as clipless pedals (i.e. your shoes are attached directly to the pedal using cleats on the bottom of specially designed shoes). If you don’t want to purchase new shoes, you can easily switch out the pedals from your existing bike, or use alternate options such as toe clips.

For more details, be sure to read about shoes that work with the Peloton bike.

Despite all these features, like many other spin bikes (don’t worry, we’ll explore other options momentarily), the Peloton Cycle bike weighs in at a not-too-light 125 pounds.

Peloton spin bike The complete Peloton spin bike. Image credit: Peloton Cycle.

How Much Does Peloton Cycle Cost?

The Peloton Bike is priced at $1,995, which includes unlimited on-demand and streaming rides, and unlimited accounts for friends and family.

You may also need to pay the following:

  • Tax on purchase – up to $250 depending on where you live.
  • Video access – $39 per month, $468 for a one-year subscription or $936 for two years.
  • iPhone or iPad app – free for the first year then $12.99 per month.
  • Starter packages are available.

On top of this, you’ll be required to pay for a $250 for in-home delivery and set up.

With this costs in mind, our order totaled more than $2,400+ when attempting to check out, which didn’t include any accessories or upgraded warranties.

If necessary, Peloton offers 3, 6, or 12-month financing through Affirm. At the time of our research, a 0% APR was available, but if you don’t qualify, you can expect rates anywhere between 10% and 30%.

However, these aren’t the only additional expenses you’ll need to keep in mind.

Peloton Cycle’s Additional Expenses

The fact of the matter is that, while the Peloton Spin Bike represents a significant investment, you’ll have some meaningful additional/recurring expenses to keep in mind as well.

For example, you must have a subscription in order to access Peloton’s videos; otherwise, you’ll be paying a lot more than many other magnetic spin bikes, without any additional content. Obviously, this will also require an internet connection.

Peloton’s video access will cost you $39 per month, $468 for a one-year subscription, or $936 for a two-year subscription.

Are you also interested in Peloton’s iPhone and iPad app? One year of free access is included with the purchase of every bike, although you can start a 14-day trial for free or purchase a one-week pass for $5.99. Thereafter, a monthly membership will cost you $12.99.

If this is your first experience with a spin bike, there are also some additional accessories you’ll need to make the most out of it. To this extent, Peloton offers 2 different “get started” packages:

  • The Essentials: $149 – Includes only the essentials, such as Peloton shoes (with cleats), weights, and headphones.
  • The Works: $229 – Includes Peloton shoes (with cleats), weights, headphones, heart rate monitor, and bike mat.

Outside of this, individual accessories range in price between $12 and $125.

Pro Tip: When researching a Peloton bike, you can browse through their website, request an information brochure, speak to a representative through live chat, request a consultation, or even visit one of the company’s 12 showrooms.

Peloton Cycle’s Refund Policy & Warranty

All Peloton Cycles come with a 30-day refund policy, less S&H charges. Important note: These stationary bikes weigh 125 pounds, so return shipping will not be cheap.

On top of this, according to the company’s Return Policy:

“If you received free shipping, when returning the bike, the initial shipping charge will be deducted from the amount being refunded [which could be $250 or more!]. Moreover, if your bike is returned in damaged condition or missing parts, you may be charged an additional restocking fee.”

Depending on the part (e.g. the HD console, frame, pedals, other components), your Peloton bike will also come with a warranty against defects in workmanship and materials for between 12 months and 5 years. You can extend your warranty for a second year for $175 or a third year for $225.

To request a refund or process a warranty claim, Peloton Cycle’s customer service department can be reached at 866-679-9129 ext. 2 or support@pelotoncycle.com.

How do these prices compare with other spin bikes?

Peloton Cycle’s Competition

If you type the phrase “spin bike” into your favorite search engine, you’ll have thousands to choose from.

While many options can be purchased for as little as a couple hundred dollars, these lower-priced models won’t feature the same quiet drive train (some even use modified fans to provide resistance; can you say loud?!) as Peloton, the same level of adjustability, and certainly not the same focus on content and technology.

But what about those with the same magnetic drive as Peloton? If you search online for “magnetic spin bike,” you’ll find that most options fall somewhere between $800 to $1,000. In fact, several of these bikes appear very similar to Peloton’s.

Ultimately, this means you’re paying roughly $1,000 for Peloton’s 21.5” console, which is arguably its biggest benefit. Is this $1,000 money well spent, or will you just be throwing it out the window?

We’ll come back around to this topic in the final section. But before we do, let’s find out what everyone’s saying about their Peloton experience. After all, there’s a lot to be said if everyone’s enjoying their Peloton bike, even in light of its high price.

Are Customers Pleased with Their Peloton Cycle Purchase?

Peloton Cycle has received a lot of media attention, even in high-profile publications like Tech Crunch, Good Housekeeping, NY Times, and more. However, most of these were just high-level overviews and not in-depth reviews.

On the other hand, USA Today provided a short review based on their experience with Peloton Cycle and enjoyed the fact that you’re competing against others, the quality of the videos, and the silent operation. All of which helped keep them motivated without bothering others in the household.

The biggest downfall? Peloton’s price, which the author called “a small fortune.”

Bicycle Touring Guide provided a more in-depth review about their experience with Peloton and appreciated their professional video library, the personalized metrics, and the “stellar” physical design. Ultimately, they claimed that if you can stomach the price, “this bike has got to be one of the best out there.”

Racked.com wrote another detailed review about their Peloton experience, noting that they were impressed by the video library, the accountability provided by the leaderboard, and the ability to get outside the traditional gym spin class experience.

Again, the author’s biggest stumbling block was price (not just the initial cost, but also the recurring costs for video access, etc.), not to mention the amount of space it takes up.

Since our original investigation, one HighYa reader provided feedback about the Peloton spin bike, giving it 4 stars. Overall, they seemed pleased with its performance, the number of different classes, and that the magnetic resistance requires little to no maintenance—including no brake pads to replace.

17 Amazon reviewers also provided feedback about their Peloton experiences, giving the spin bike an average rating of 3 stars. There, common compliments referenced quality materials and engineering, great class selection, and helpful customer service.

On the other hand, more than one reviewer complained about lack of adjustability (specifically, that there’s no fore or aft adjustment capability on the handlebars) and that you’ll probably end up paying much more than the advertised price of $1,995 price. For example:

  • Price of the bike: $1,995
  • One-year subscription to streaming services: $468
  • Shipping, tax, and in-home setup: $250

As we outline in the Pricing section, your actual Peloton costs can quickly exceed $2,700, not factoring in any additional equipment you might need to purchase, such as shoes, cleats, padded shorts, etc.

Peloton’s iOS app had a 4-star average rating on iTunes, based on 929 reviews. Many liked their selection of high-energy instructors and classes, reasonable pricing, ease of use, and the ability to spin whenever it matches your schedule.

A big drawback mentioned by several reviewers is that you can’t view ride stats when using the app (like you can when using the Peloton spin bike). More than one also didn’t mesh with the instructors’ personalities or didn’t appreciate the music selection.

From a company perspective, Peloton Cycle is operated by Life Time Fitness, Inc., although they weren’t listed with the Better Business Bureau at the time of our research.

Who Founded Peloton Cycle?

Peloton Cycle is a classic example of a successful project brought to life through a crowdfunding campaign.

Originally founded in 2012, it wasn’t until 2013 when CEO John Foley launched Peloton Cycle via Kickstarter, where it would go on to raise over $300K based on an original goal of $250K.

Before launching Peloton, John previously worked with high-profile companies like Barnes & Noble, Evite.com, Ticketmaster, CitySearch, and more.

Previously, he earned his bachelors degree in Industrial Engineering from the Georgia Institute of Technology and his MBA from Harvard Business School.

Whew! We’ve covered a whole lot of ground in this Peloton Cycle review, so let’s bring it all together.

Is Peloton Cycle Worth Your Money?

In addition to everything we’ve discussed, here are 3 key questions we think can help you make a well-thought out decision about Peloton’s spin bike:

1. Budget: How Much Is Too Much?

Like any other buying decision, everyone comes from a different perspective. So, what makes Peloton Cycle a good value for me might not work for you, and vice-versa.

For example, if you’re an avid cyclist, dropping a couple grand on a new bike (while certainly nothing to sneeze at) could be considered on the lower end of the spectrum for quality, high-end gear.

Bikes are often considered long-term investments, so if you plan to use your Peloton Cycle for at least 3-5 years, it might be a lot easier to justify the cost.

Add to this that you won’t have to pay for spin classes at a local gym, and the cost savings over a few years could more than make up for the purchase price.

2. What’s Your Experience Level?

On the other hand, if you’re only casually interested in spinning, it might be better to pay for a few classes locally to see if you enjoy this type of exercise before handing over a couple grand of your hard-earned money.

Or, if you know you enjoy spinning but are on the fence about Peloton’s videos (after all, you’re basically paying $1,000+ for them), I might recommend downloading their iPad app, signing up for a 1-week subscription, and then using a spin bike at your gym before making the leap.

Just keep in mind that you won’t have access to some of Peloton’s (arguably) most important features, like real-time stats and performance tracking.

3. What’s Your Size?

Finally, while Peloton Cycle’s bike should be able to accommodate the vast majority of users, they note that if you’re under 4’11” tall, 6’5” tall, or over 305 lbs, you’ll need to look elsewhere.

If you ultimately decide to make the leap, though, you can always take comfort in the fact that, in an overwhelming number of cases, it seems like just about everyone is happy with their Peloton purchase.

What’s your story with Peloton Cycle? Did you get a lot of value, or was it just not for you? Whatever it is, add to the conversation by writing a review below!

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36 Consumer Reviews for Peloton Cycle

Average Consumer Rating: 3.2
Rating Snapshot:
5 star: 17 4 star: 2 3 star: 0 2 star: 4 1 star:  13
Bottom Line: 53% would recommend it to a friend
Showing 1-11 of 36
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  • 1 out 3 people found this review helpful

    Rip off, took bike and never gave refund!

    • Tampa, FL,
    • Jan 12, 2019
    • Verified Reviewer

    After countless mistakes, I get the bike. They set it up and before leaving tell me about an extra $41 a month indefinitely for "membership" after paying nearly $3000 for a bike! Worst thing was the guy says it’s going to wobble due to your flooring. I don’t want it then?! I told them it would be on the carpet. Then they tell me it will be $250 to take it back! I called arguing with Peloton and they said ok, they would pick it up (it had not been touched). They came and picked it up and I still HAVEN'T GOTTEN A REFUND! That was two weeks ago. I’ve been on hold for 50 minutes and the chat goes from 55 in the queue to 64. The whole company sucks, and I will sue if need be. Now the call hung up as a message stated they are closed!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Broke in 8 days and horrible customer support

    • Los Angeles, CA,
    • Jan 9, 2019
    • Verified Reviewer

    I have had nothing but problems. Late delivery and metrics stopped reading after 8 days of having it. Customer service has told me they would email and or call on 4 different occasions and on every single one they fail to do so. ABSOLUTE BS.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 7 people found this review helpful

    Not satisfied

    • Belvidere, IL,
    • Jan 8, 2019
    • Verified Reviewer

    We received our bike today. We were recommended by a friend that told us when they took delivery of their bike they explained how to use the bike and set the bike up for them. Our delivery team DID NOTHING but drop the bike off and leave. We paid the same as our friend for the same service but because of where we live, Peloton told us that all we get because of where we live. REALLY, you had NO problem taking 3 grand for us. DO NOT buy this bike! They are a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 11 people found this review helpful
    Updated review

    Revised my rating - one year of ownership

    • Valley Park, MO,
    • Jan 6, 2019
    • Verified Reviewer

    So the experience of owning a Peloton has been inconsistent - and littered with issues since I started riding in February of 2018.

    I've ridden about 5K miles this year - to be honest I am quite surprised that the bikes held up - yes, I said bikes. I took one break in September for a trip to Greece - so that's nine months of riding.

    The first bike - bearings blew at 2K miles, so within four months, I had to have a technician do a repair for a new bearings kit on the flywheel. That's no easy task because what needs to occur post-replacement is what I call a tune - you have to make sure the flywheel and magnetic resistance are seated properly. I had issues with my resistance post-replacement.

    Inevitably, I had to get new pedals and one of the pedals wouldn't even come off the bike. Tech was sent twice to get it off. The first time they almost broke the bike and a wall (yes, you read this right), and the second time they didn't have the right tools (above and beyond the wrench) for a scheduled repair. Amazing since it was a scheduled repair to get the crank and pedal replaced.

    Then a new bike was ordered to replace. I received that bike - was able to ride it for about a month before the bearings blew again.

    Note on this delivery - the people were awful at setup. A part that holds the cabling for the tablet to bike metrics recording fell off during setup and the installers wouldn't complete the install and left. I had to take apart the front sweat guard and reinstall the part - that's fine but shouldn't a new installation be one-and-done plug and play if it's meant to be delivered and setup? Is there a checklist to work here?

    Another bike sent and received on December 30th - this was the mother of all bad things to ever happen. The guys showed up smelling like skunk (if you get my drift) and did a terrible job on setup once again. I should've called the cops on them to get them searched - if that would've happened I assume the brand would've taken a hit on social media and the media in general.

    See the Jimmy John's story out today about a delivery driver who was stopped in Minnesota and hid his weed in a sandwich. True story. Cops smelled something and wala, you betcha - found weed IN THE SANDWICH while delivering to a customer. Amazing.

    More - I had to take apart the front sweat guard (again on bike #3) to adjust the magnetic resistance because once I got to riding it was grinding on the flywheel at higher resistance levels. Add cosmetic blemishes to the handlebar and a possible issue with the seat axis - it looks like it's a 1st Gen to 2nd Gen refurbished model. Talking to tech support - they admitted it sounded like this was not a new bike but a refurbished/recycled bike sent to me.

    A new bike and a new tablet are coming my way (if I can believe any of it). I got the warranty extended another two years for free (on bike #3 now going on bike #4), but I am not hopeful the bike will hold up to my training - I require 20-50 miles of riding per day, 500-700 miles per month, and I am aiming to get to 1K miles per month by next year. That's my training and I don't think Peloton was meant to do this, even though the price point is the same as a top-of-the-line Keiser, which is a studio-quality bike.

    So I guess I am bought into the hype, thinking at the time of my first review on here months ago it was a great deal, when it appears otherwise. Until Peloton changes inside-out, I cannot recommend this product or service to anyone. Better off getting the Keiser for the same money - comes with a 5-year warranty up front. Best bike on the market for indoor spin.

    So I apologize for a review earlier this year that labeled this as a great sensation - service has changed considerably since I owned it at the BOY, and it appears the company is growing too quickly and can't keep up with the demand and certainly, the quality of the bike feels compromised.

    Thank you.

    Bottom Line: No, I would not recommend this to a friend

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    • Previous review
    • May 22, 2018

    Incredible machine

    The best purchase I've ever made. I get great customer service on all of my questions. No mechanical issues with the bike - so crossing my fingers there. Workouts are awesome. I can mix and match, and my rides go 90 minutes at times. Totally revamped how I approach my gym workouts; I can really concentrate on strength and core, and train for the bike. I already surpassed the Century ride and did it in NYC. I am now finishing top 5% or even <5% in less than three months. Just amazing stuff. I recommend this to anyone.

    (read moreread less...)

  • 5 out 13 people found this review helpful

    Peloton Guarantee Shipping Promotion

    • Honolulu, HI,
    • Dec 22, 2018
    • Verified Reviewer

    I bought a Peloton for my wife as her Christmas present. At the time there was a promotion that guaranteed I would get the bike before Christmas if I ordered it by 12/10/2018. I ended up ordering the bike on 12/08/2018 just to later find out that the bike won't be getting to me till 1/7/2019. I received an email from a representative who stated that I could reach out to him or anyone attached to the email with any questions. I sent them a follow-up email and three days later I still got no answer/response. I reach out to another representative who tells me that because I live on an island, I won't be getting the bike at the guaranteed time frame. It's pretty ridiculous after paying $525 for shipping and assembly. I guess you can say Christmas is ruined (it is now 12/20/2018, still no email response).

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Instant gratification

    • Texas,
    • Dec 7, 2018
    • Verified Reviewer

    My wife is a regular Spin Class attendee, who also does Barre and Pilates. She is 50. I am an avid cyclist and workout at the gym three times a week. I am 59. Both of us enjoy pushing ourselves.

    It was my wife's idea to get the bike. As for the cost, my most expensive bicycle costs almost three times the Peloton, so not a big deal. I believe any money put towards making you healthier is well spent.

    The delivery guys were absolutely great. We got the bike the same week we bought it. Initially, we had some connectivity problems, which turned out to be my Spectrum cable modem. All of Peloton's customer service folks were excellent.

    The bike itself is well built. It is stable even on our carpeted floor (with a mat), complaints about it squeaking after multiple weeks of usage are understandable. With any machine, there is some type of maintenance required...lube the pedals, maybe some silicone on the belt. Spin bikes at gyms are constantly taken care of.

    There are a wide variety of workouts. I stick to the cycling. HIIT rides, climbing, low impact, Tabata...you name it. They even have some former Tour De France riders doing classes that are freaking INSANE! Music types...ditto...I just did a Metal ride, my wife a Southern Rock ride.

    I love the fact there is absolutely no excuse for not riding...it's raining...too cold...too much traffic to get to the gym.

    I am the type who likes to "leave it all on the road" so to speak. As they say, "Pain is just weakness leaving your body." My wife and I were already in good shape. We are now in great shape, heading towards "animal." We have an acquaintance who bought a Peloton and lost 50 lbs.

    If you are a January 1 to March 1 gym type or have a collection of fitness stuff gathering dust, the Peloton my not be the best choice for you. It would make an expensive piece of furniture.

    If you want a great workout, check out Peloton.

    Bottom Line: Yes, I would recommend this to a friend

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  • Best purchase ever!

    • Tampa, FL,
    • Dec 4, 2018
    • Verified Reviewer

    This thing is amazing! No, it’s not cheap. Yes, you have to pay a monthly subscription fee...totally worth it, if you are committed. I ordered it on a Saturday, it was delivered the following Tuesday. The delivery crew was great, so polite and professional, and at my house EXACTLY when they said they would be. Sturdy bike, great monitor with amazing clarity. And Peloton customer service was awesome - a few days after I bought it, they offered a Black Friday deal where you get the full accessory package free. I had already bought it, but I emailed them anyhow, to see if they would honor it. Within 2 hours, they had credited me $300 to cover the Black Friday deal!

    I love this bike, the classes, and instructors! I have used it every single day since delivery! I am hooked and will totally recommend it to everyone I know!

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 19 people found this review helpful

    Poorest Customer Service EVER!

    • Reno, NV,
    • Nov 23, 2018
    • Verified Reviewer

    My family bought me a Peloton Bike as a birthday gift on Nov 3, 2018.

    It did not arrive until Nov. 12th. On Nov. 19th Peloton put the bikes on sale. I contacted them to see if they would honor the sale. Sadly, they told me I missed the window by 2 days, even though the bike was not activated until Nov. 18th. I will likely return the bike I am FORCED to do business with Peloton via subscription for the life of the product.

    Lesson learned; Anytime Customer Service starts out on a poor note, it NEVER gets better! Choose wisely.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 31 people found this review helpful

    No way

    • Texas,
    • Aug 31, 2018
    • Verified Reviewer

    This bike sucked, it was wobbly, loud and rickety. You see the commercials? Do not trust it. Unsafe, expensive and unresponsive to phone calls. It is not what I expected, and that is on y'all. I only buy made in America. No, do not buy this.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Awesome bike!

    • Alexandria, VA,
    • Aug 29, 2018
    • Verified Reviewer

    My wife was in New York and saw the Peloton store while she was up there visiting girlfriends. She was impressed with what she saw. I knew she was seriously looking for a solid workout machine for the house so I figured it would be a great gift and great for her transition out of post-partum (recent childbirth). She got depressed after #1 and #2, so I was very motivated to help her however I could.

    When it arrived, I was truly impressed. It has a very modern design, sleek. And very sturdy and well built. As nice (probably nicer) than any fancy bike you will see in a gym or studio. So far I have taken a class about two of every three days (for the last few months). Sometimes I do a live class, sometimes I do an "on demand" class. Just this morning, I woke at 6:50 and went downstairs and took a 45-minute live class. Damn, I’m feeling good at work today. Pre-work classes always make me a high functioning, energetic teammate in the office.

    Always, I enjoy this bike so so much. On days when I’m feeling a little sluggish I’ll do a 20-minute class, when I’m feeling good I’ll do a 45-minute one. I burn around 250 calories for every 20 minutes I ride this bike (37-year-old male), which to me is a solid result for my efforts. Besides tracking calories, you can track your cadence (RPM), resistance (how hard or easy you set it), your heart rate, and your output (a measure of cadence and resistance). Also, you can see how well you are doing against yourself (your previous rides), others, and even friends. For someone who is inspired by competition (like me!), this is the workout bike for you.

    As for my wife, although we got the bike "for her," we both use it equally. Some nights, after the kids are down, we head to the basement together and she does a 20-minute ride while I do a stretch (Peloton offers much more than just bike instruction), then we swap. For our stretch/yoga/strength classes that they offer, we just stream those to a TV from my phone. Of course, whoever is on the bike is using the bike screen. One of us has to put on earphones, it’s sort of annoying if we are both listening to instructors at the same time. Doing this workout together has actually been something that’s improved our relationship through a like interest, comradery, and improving each of our overall feeling (mind, body, etc). She ("we" as most now say) just had a baby, our second. She recently told me this has helped her drop the baby fat faster than any other form of exercise in the past. Makes sense considering it’s primarily working your thighs and glutes, which are the largest muscle areas in your body, resulting in a fantastic cardio workout.

    As for me, I have seen massive improvements in my lower body physique. Actually my upper body as well as I often take classes that mix legs and arm workouts in one session-all on the bike (Peloton comes with weights and you pick between 1lb, 2lb, or 3lb).

    So bottom line, we are both feeling energetic, healthier, and stronger. Which means (personally speaking), I’m feeling HAPPIER. Additionally, I play ice hockey, and as the oldest guy on the team, the bike has helped me regain some lost speed and strength. And most importantly, I don’t get winded after a long shift, which used to be the norm.

    All and all, I have NO ISSUES with this bike. The worst thing to happen so far is the heart rate monitor (which is wireless) has lost connection during a ride, but that didn’t matter much to me. Maybe it was even my fault, I don’t know.

    Bottom Line: Yes, I would recommend this to a friend

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  • 13 out 18 people found this review helpful

    Worst delivery ever

    • Tri-Cities, WA,
    • Jul 30, 2018
    • Verified Reviewer

    Not sure if the bike is great, I couldn’t get their delivery service to make an appointment and show up to deliver the bike. They gave me a delivery window of Monday-Friday and showed up the week before when I wasn’t home, then never bothered to try to schedule another delivery. I decided my Spinning bike works just fine.

    Bottom Line: No, I would not recommend this to a friend

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