Stephen M.
Lake Forest, CAMember since October 2020

Reviews (1)


    • Nov 3, 2020
    • Verified Reviewer

    Peloton Bike

    Missing metrics ruin Peloton experience

    • Length of Use: 1–2 years
    Overall Experience:

    Peloton started out as a consumer-savvy startup. Now it's a bloated behemoth that acts like any other beast in the marketplace: it's all about false narratives and the stock price. Quality control and customer service are gone.

    The user interface for this bike is extremely poor. You can't even save your preferences - we were doing that 20 years ago.

    The most important practical feature on the bike - the "metrics" - are missing for most of the rides. These are what let you know the instructor's recommended pace, so without them, you don't know what to do.

    When I complained about the UI and the metrics, Peloton gave me a wide variety of stories: "we're working on it", or "those metrics don't work before May 2019", but the actual problem is that when you search for a class, you generally get one without metrics. That problem could have been fixed with a simple filter option. But no...

    The bike is expensive, folks, and the classes are always early in the a.m., especially if you live in the West. I haven't attended a live class in 8 months. The stored classes lack metrics. Oh well.

    Find an alternative!

    Pros and Cons:

    • Nice bike overall
    • Large computer screen
    • Good instructors overall
    • No metrics on most rides (impossible to use)
    • No live classes after work
    • Poor UI on the software

    Bottom Line: No, I would not recommend this to a friend


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