Peloton Bike

Peloton Bike

Overall Rating


46 Customer Reviews

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Peloton bikes let you connect to live and on-demand NYC studio spin classes (and more) from the comfort of your own home.


  • High tech spin bike with 22" LCD touchscreen
  • Access to 5000+ on-demand classes and 20+ live classes daily
  • Compete against others in real-time with leaderboard
  • Wide variety of class and music styles
  • Complimentary access to the Peloton app for other workout options


  • The bike costs about $2,500 with accessories and requires $39.99/month subscription
  • Repairs may take several weeks, depending on the crew’s availability
  • More expensive than the competition
  • The screen can’t be used for other purposes if you cancel your subscription

Customer Reviews

2.8 Stars out of 46 Reviews
5 Star:36% 4 Star:6% 3 Star:4% 2 Star:8% 1 Star:43%
48% Recommend This Brand
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Posted on Jan 9, 2019

Broke in 8 days and horrible customer support

By Katie H., Los Angeles, CA, Verified Reviewer

I have had nothing but problems. Late delivery and metrics stopped reading after 8 days of having it. Customer service has told me they would email and or call on 4 different occasions and on every single one they fail to do so. ABSOLUTE BS.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Jan 8, 2019

Not satisfied

By Timothy H., Belvidere, IL, Verified Reviewer

We received our bike today. We were recommended by a friend that told us when they took delivery of their bike they explained how to use the bike and set the bike up for them. Our delivery team DID NOTHING but drop the bike off and leave. We paid the same as our friend for the same service but because of where we live, Peloton told us that all we get because of where we live. REALLY, you had NO problem taking 3 grand for us. DO NOT buy this bike! They are a scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 18 People Have Voted

Posted on Jan 6, 2019

Revised my rating - one year of ownership

By Ted B., Valley Park, MO, Verified Reviewer

So the experience of owning a Peloton has been inconsistent - and littered with issues since I started riding in February of 2018.

I've ridden about 5K miles this year - to be honest I am quite surprised that the bikes held up - yes, I said bikes. I took one break in September for a trip to Greece - so that's nine months of riding.

The first bike - bearings blew at 2K miles, so within four months, I had to have a technician do a repair for a new bearings kit on the flywheel. That's no easy task because what needs to occur post-replacement is what I call a tune - you have to make sure the flywheel and magnetic resistance are seated properly. I had issues with my resistance post-replacement.

Inevitably, I had to get new pedals and one of the pedals wouldn't even come off the bike. Tech was sent twice to get it off. The first time they almost broke the bike and a wall (yes, you read this right), and the second time they didn't have the right tools (above and beyond the wrench) for a scheduled repair. Amazing since it was a scheduled repair to get the crank and pedal replaced.

Then a new bike was ordered to replace. I received that bike - was able to ride it for about a month before the bearings blew again.

Note on this delivery - the people were awful at setup. A part that holds the cabling for the tablet to bike metrics recording fell off during setup and the installers wouldn't complete the install and left. I had to take apart the front sweat guard and reinstall the part - that's fine but shouldn't a new installation be one-and-done plug and play if it's meant to be delivered and setup? Is there a checklist to work here?

Another bike sent and received on December 30th - this was the mother of all bad things to ever happen. The guys showed up smelling like skunk (if you get my drift) and did a terrible job on setup once again. I should've called the cops on them to get them searched - if that would've happened I assume the brand would've taken a hit on social media and the media in general.

See the Jimmy John's story out today about a delivery driver who was stopped in Minnesota and hid his weed in a sandwich. True story. Cops smelled something and wala, you betcha - found weed IN THE SANDWICH while delivering to a customer. Amazing.

More - I had to take apart the front sweat guard (again on bike #3) to adjust the magnetic resistance because once I got to riding it was grinding on the flywheel at higher resistance levels. Add cosmetic blemishes to the handlebar and a possible issue with the seat axis - it looks like it's a 1st Gen to 2nd Gen refurbished model. Talking to tech support - they admitted it sounded like this was not a new bike but a refurbished/recycled bike sent to me.

A new bike and a new tablet are coming my way (if I can believe any of it). I got the warranty extended another two years for free (on bike #3 now going on bike #4), but I am not hopeful the bike will hold up to my training - I require 20-50 miles of riding per day, 500-700 miles per month, and I am aiming to get to 1K miles per month by next year. That's my training and I don't think Peloton was meant to do this, even though the price point is the same as a top-of-the-line Keiser, which is a studio-quality bike.

So I guess I am bought into the hype, thinking at the time of my first review on here months ago it was a great deal, when it appears otherwise. Until Peloton changes inside-out, I cannot recommend this product or service to anyone. Better off getting the Keiser for the same money - comes with a 5-year warranty up front. Best bike on the market for indoor spin.

So I apologize for a review earlier this year that labeled this as a great sensation - service has changed considerably since I owned it at the BOY, and it appears the company is growing too quickly and can't keep up with the demand and certainly, the quality of the bike feels compromised.

Thank you.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 30 People Have Voted

Posted on Dec 22, 2018

Peloton Guarantee Shipping Promotion

By Joseph C., Honolulu, HI, Verified Reviewer

I bought a Peloton for my wife as her Christmas present. At the time there was a promotion that guaranteed I would get the bike before Christmas if I ordered it by 12/10/2018. I ended up ordering the bike on 12/08/2018 just to later find out that the bike won't be getting to me till 1/7/2019. I received an email from a representative who stated that I could reach out to him or anyone attached to the email with any questions. I sent them a follow-up email and three days later I still got no answer/response. I reach out to another representative who tells me that because I live on an island, I won't be getting the bike at the guaranteed time frame. It's pretty ridiculous after paying $525 for shipping and assembly. I guess you can say Christmas is ruined (it is now 12/20/2018, still no email response).

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Dec 7, 2018

Instant gratification

By Woody D., Texas, Verified Reviewer

My wife is a regular Spin Class attendee, who also does Barre and Pilates. She is 50. I am an avid cyclist and workout at the gym three times a week. I am 59. Both of us enjoy pushing ourselves.

It was my wife's idea to get the bike. As for the cost, my most expensive bicycle costs almost three times the Peloton, so not a big deal. I believe any money put towards making you healthier is well spent.

The delivery guys were absolutely great. We got the bike the same week we bought it. Initially, we had some connectivity problems, which turned out to be my Spectrum cable modem. All of Peloton's customer service folks were excellent.

The bike itself is well built. It is stable even on our carpeted floor (with a mat), complaints about it squeaking after multiple weeks of usage are understandable. With any machine, there is some type of maintenance required...lube the pedals, maybe some silicone on the belt. Spin bikes at gyms are constantly taken care of.

There are a wide variety of workouts. I stick to the cycling. HIIT rides, climbing, low impact, name it. They even have some former Tour De France riders doing classes that are freaking INSANE! Music types...ditto...I just did a Metal ride, my wife a Southern Rock ride.

I love the fact there is absolutely no excuse for not's raining...too cold...too much traffic to get to the gym.

I am the type who likes to "leave it all on the road" so to speak. As they say, "Pain is just weakness leaving your body." My wife and I were already in good shape. We are now in great shape, heading towards "animal." We have an acquaintance who bought a Peloton and lost 50 lbs.

If you are a January 1 to March 1 gym type or have a collection of fitness stuff gathering dust, the Peloton my not be the best choice for you. It would make an expensive piece of furniture.

If you want a great workout, check out Peloton.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Dec 4, 2018

Best purchase ever!

By Tracee N., Tampa, FL, Verified Reviewer

This thing is amazing! No, it’s not cheap. Yes, you have to pay a monthly subscription fee...totally worth it, if you are committed. I ordered it on a Saturday, it was delivered the following Tuesday. The delivery crew was great, so polite and professional, and at my house EXACTLY when they said they would be. Sturdy bike, great monitor with amazing clarity. And Peloton customer service was awesome - a few days after I bought it, they offered a Black Friday deal where you get the full accessory package free. I had already bought it, but I emailed them anyhow, to see if they would honor it. Within 2 hours, they had credited me $300 to cover the Black Friday deal!

I love this bike, the classes, and instructors! I have used it every single day since delivery! I am hooked and will totally recommend it to everyone I know!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Nov 23, 2018

Poorest Customer Service EVER!

By V H., Reno, NV, Verified Reviewer

My family bought me a Peloton Bike as a birthday gift on Nov 3, 2018.

It did not arrive until Nov. 12th. On Nov. 19th Peloton put the bikes on sale. I contacted them to see if they would honor the sale. Sadly, they told me I missed the window by 2 days, even though the bike was not activated until Nov. 18th. I will likely return the bike I am FORCED to do business with Peloton via subscription for the life of the product.

Lesson learned; Anytime Customer Service starts out on a poor note, it NEVER gets better! Choose wisely.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Aug 31, 2018

No way

By John C., Texas, Verified Reviewer

This bike sucked, it was wobbly, loud and rickety. You see the commercials? Do not trust it. Unsafe, expensive and unresponsive to phone calls. It is not what I expected, and that is on y'all. I only buy made in America. No, do not buy this.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 19 People Have Voted

Posted on Aug 29, 2018

Awesome bike!

By Nolan A., Alexandria, VA, Verified Reviewer

My wife was in New York and saw the Peloton store while she was up there visiting girlfriends. She was impressed with what she saw. I knew she was seriously looking for a solid workout machine for the house so I figured it would be a great gift and great for her transition out of post-partum (recent childbirth). She got depressed after #1 and #2, so I was very motivated to help her however I could.

When it arrived, I was truly impressed. It has a very modern design, sleek. And very sturdy and well built. As nice (probably nicer) than any fancy bike you will see in a gym or studio. So far I have taken a class about two of every three days (for the last few months). Sometimes I do a live class, sometimes I do an "on demand" class. Just this morning, I woke at 6:50 and went downstairs and took a 45-minute live class. Damn, I’m feeling good at work today. Pre-work classes always make me a high functioning, energetic teammate in the office.

Always, I enjoy this bike so so much. On days when I’m feeling a little sluggish I’ll do a 20-minute class, when I’m feeling good I’ll do a 45-minute one. I burn around 250 calories for every 20 minutes I ride this bike (37-year-old male), which to me is a solid result for my efforts. Besides tracking calories, you can track your cadence (RPM), resistance (how hard or easy you set it), your heart rate, and your output (a measure of cadence and resistance). Also, you can see how well you are doing against yourself (your previous rides), others, and even friends. For someone who is inspired by competition (like me!), this is the workout bike for you.

As for my wife, although we got the bike "for her," we both use it equally. Some nights, after the kids are down, we head to the basement together and she does a 20-minute ride while I do a stretch (Peloton offers much more than just bike instruction), then we swap. For our stretch/yoga/strength classes that they offer, we just stream those to a TV from my phone. Of course, whoever is on the bike is using the bike screen. One of us has to put on earphones, it’s sort of annoying if we are both listening to instructors at the same time. Doing this workout together has actually been something that’s improved our relationship through a like interest, comradery, and improving each of our overall feeling (mind, body, etc). She ("we" as most now say) just had a baby, our second. She recently told me this has helped her drop the baby fat faster than any other form of exercise in the past. Makes sense considering it’s primarily working your thighs and glutes, which are the largest muscle areas in your body, resulting in a fantastic cardio workout.

As for me, I have seen massive improvements in my lower body physique. Actually my upper body as well as I often take classes that mix legs and arm workouts in one session-all on the bike (Peloton comes with weights and you pick between 1lb, 2lb, or 3lb).

So bottom line, we are both feeling energetic, healthier, and stronger. Which means (personally speaking), I’m feeling HAPPIER. Additionally, I play ice hockey, and as the oldest guy on the team, the bike has helped me regain some lost speed and strength. And most importantly, I don’t get winded after a long shift, which used to be the norm.

All and all, I have NO ISSUES with this bike. The worst thing to happen so far is the heart rate monitor (which is wireless) has lost connection during a ride, but that didn’t matter much to me. Maybe it was even my fault, I don’t know.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Jul 30, 2018

Worst delivery ever

By Kim W., Tri-Cities, WA, Verified Reviewer

Not sure if the bike is great, I couldn’t get their delivery service to make an appointment and show up to deliver the bike. They gave me a delivery window of Monday-Friday and showed up the week before when I wasn’t home, then never bothered to try to schedule another delivery. I decided my Spinning bike works just fine.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Feb 26, 2018

Good, but have had issues

By Scott Aronson, West Hartford, CT, Verified Reviewer

I have to admit that we were exceptionally happy with our purchase. It was a large investment, but one that my wife and I were both set to use for early morning and late night workouts while balancing family life. We talked things through when buying this in the Natick, MA store and they said many people keep this in their bedroom and use it while their spouse is sleeping. All started out well, and we loved it. Riding with a class in NYC, some of the scenic journeys and just a good overall challenge/exercise.

After a few weeks, we started having the squeaky pedals. The issue was that we were riding at 4:30 or 5 am or late in the evening when the other was sleeping. It was a great "silent" option up until that point. Now, it sounds like a truck is coming through (exaggerating quite a bit), but there is no way to have someone sleep near this and ride.

Customer service wanted a "video" so they could hear the sound. Then, sent something to us that didn't work and would not send out anyone to our home to fix this. Think about the investment and then you have to jump through hoops to get actual support. If I could just lift it up and bring it to the bike shop, I would. I don't know about you, but the reason we invested in this was that we were struggling with work/life balance and this was a good solution that excited us both. Now, it seems like a bad investment overall and one that I would like to return and just figure out again how to go to the gym and invest the time to ride outdoors.

Again, if it is working right, this is a fantastic bike. If it is working right.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 36 People Have Voted
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